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Mischa Baeza

@mischabaeza

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AI operations specialist at 240 Tutoring who deployed 31 AI-powered tools, including a Unified Task Handler.

United States

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What I'm looking for

I’m looking for a remote specialist or analyst role in AI operations, workflow automation, process optimization, or RevOps.

At 240 Tutoring, I built and maintained 30 scheduled automations for ticket triage, reporting, and compliance monitoring. I also deployed 31 AI-powered tools and dashboards, including a Unified Task Handler that consolidated five refund, reset, cancellation, and certificate workflows.

I created a company-wide knowledge base for AI-assisted workflows and wrote guidance to help colleagues use AI effectively. I used Claude Code and prompt engineering to develop applications, browser extensions, and agentic automations for customer support and internal workflows.

Before 240 Tutoring, I spent six years at Apple in customer-facing roles, including Customer Relations and business sales. I’m not an engineer by training, and I’m still a beginner with Claude Code, but I learn fast and build with AI and no-code tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

240 Tutoring, Inc

Jun 2020 - Present (6 years 5 months)

Efficiency- and innovation-driven Customer Success & AI Operations Specialist with 12+ years of experience turning new ideas — from product concepts to AI-driven processes — into better customer outcomes. Combines exceptional customer service with practical AI implementation to improve onboarding, employee productivity, and operational efficiency. Experienced with Claude Code, AI workflow automati

Sales

GoMedigap

Mar 2020 - Jun 2020 (3 months)

Worked as Sales at GoMedigap.

Small Medium Business Sales

Apple

Jul 2019 - Feb 2020 (7 months)

Worked as Small Medium Business Sales at Apple.

Apple Sales Specialist

Apple

Jan 2015 - Jan 2020 (5 years)

Business Sales Specialist2018 – 2020
• Advised business clients on products, services, and integrated solutions based on workflow and operational needs.
• Conducted client needs assessments and recommended tailored hardware, software, and mobility solutions.
• Tracked leads and sales activity in CRM tools to meet and exceed monthly sales targets and pipeline goals.
Customer Relations Specialist201

Mac Expert

Apple

Jul 2018 - Jul 2019 (1 year)

Sales

Corporate Customer Relations

Apple

Apr 2015 - Jul 2019 (4 years 3 months)

Here to Help.
Awarded Customer Satisfaction Club 5 times, Ranked Top 5% 8 quarters, past 3 quarters in a row.

Mobility Sales

Apple

Sep 2014 - Apr 2015 (7 months)

Worked as Mobility Sales at Apple.

Dealer Development - Inside Sales

TrueCar, Inc.

Dec 2013 - May 2014 (5 months)

Selling TrueCar auto buying program to independent and franchise dealers through cold calling, email, and online presentations.
Created $400k recurring book of business with a 95% customer retention.
My $50+ million sales team helped propel company growth towards the IPO.
Clearslide, Salesforce expert.

Auto Sales Consultant

Charles Maund Toyota

Jul 2013 - Dec 2013 (5 months)

Maintained higher-than-average margins with excellent customer service. Earned repeat and referral business every month.
www.charlesmaundtoyota.com

Auto Sales Consultant

Apple Sport Imports

Jan 2013 - Jul 2013 (6 months)

Luxury and sports car boutique auto sales specialist.
www.applesi.com

Financial Services Representative

Mutual of Omaha

Jun 2011 - Dec 2012 (1 year 6 months)

Mortgage Protection
Insurance
Health
Securities
Long-Term Care
Medicare Supplement Plans
Annuities
Rollovers
Retirement Plans
Estate Planning
Reduce Federal Income taxes

Owner, Manager, Co-Creator

Val Verde Restaurant

Jan 2009 - Mar 2011 (2 years 2 months)

The greenest restaurant in North America at the time. New fast-casual modern mexican concept. No grease, no smoke, no combustion, no freezers, all-electric kitchen with minimal waste. Natural sunlight inside, green materials throughout design and construction. Fresh, all-natural, better-for-you food.

Financial Advisor

Metlife Financial Services

Dec 2008 - Dec 2009 (1 year)

My office has a team of experts to help people and businesses protect their assets, grow wealthy, and retire comfortably on their own terms. Some of our service plans: Healthcare, Employee Benefits, Buy/Sell agreements, IRA's, Whole/Term insurance, College Plans, Estate Planning, Business Succession, Annuities, Disability Income, Mutual Funds.
www.mischa.metlife.com

New Car Sales Leader

Galpin Motors

Jun 2004 - Nov 2007 (3 years 5 months)

Gross profit in 2006 and 2007 I earned for the dealership was more than $250,000 a year. Highest average gross dollars per vehicle in Ford sales for 2007 at Galpin. Custom truck and sports car specialist.

Office Manager

Entity FX

Jan 2002 - Jan 2004 (2 years)

I worked as office manager for a boutique special fx for screen studio where I managed deliveries, interns, general office duties. I also worked on visual effects for Smallville, Spiderman 2, music videos, and domestic/international commercial projects.