Minions Bests

I’m a medical professional with a professional degree in medicine and hands-on experience across administrative and clinical roles. As a House Officer, I worked in multiple departments—adding patients to the EHR/EMR system, referring them to the right teams, and supporting patient communication through appointments, follow-ups, and documentation. I also volunteered for a Covid-19 Telemedicine Hotline, strengthening my ability to reassure and guide patients clearly.

In remote settings, I’ve supported a US-based surgeon as a Virtual Medical Assistant. I handle patient calls as the first point of contact, manage appointment scheduling and calendar coordination in eClinicalWorks (eCW), process prescription refill requests with pharmacies, and place and track laboratory orders. I review clinical documents, assign appropriate codes using systems like system one, handle medical faxes, and maintain strict HIPPA compliance and patient confidentiality.

Previously as a General Medical Officer at Rawal institute of health sciences and Haidri Clinic, I managed OPD workflows, supervised diagnosis and patient management, ordered investigations with timely follow-up, and maintained EMR records accurately. I also contributed to improving revenue by 20% by minimizing billing and coding errors—while staying focused on safe care, patient satisfaction, and efficient clinic operations. I bring a customer-first mindset, strong medical documentation habits, and dependable coordination across teams.