At Capgemini, I delivered IT support through ServiceNow, desktop support, RDP, and Windows environments. I also administered Active Directory and group policies, and contributed knowledge base articles to support project operations.
At Better.com, I analyzed borrower documents against FNMA and internal guidelines, supported U.S.-based underwriting teams through JIRA, and helped streamline workflows for new projects. I was selected for Final Loan Review Process Training and conducted final verification of loan files.
