MHMiho Higashijima
@mihohigashijima
Trilingual risk and fraud analyst with strong customer service skills.
FranceWhat I'm looking for
With a unique blend of Japanese and Brazilian heritage, I am a trilingual professional fluent in Japanese, Portuguese, and English. My journey in the family business has equipped me with a solid foundation in customer service, inventory management, and operational efficiency. I take pride in my ability to adapt to diverse environments and tackle challenges head-on, ensuring that I deliver quality results in every task I undertake.
Currently, I am honing my skills as a Risk and Fraud Analyst at Bally's Interactive, where I review customer accounts, authorize payments, and investigate transactions to identify fraud patterns. My analytical mindset and attention to detail have allowed me to contribute significantly to enhancing team efficiency and compliance with KYC procedures. I am passionate about continuous learning and am currently expanding my language skills by learning French, which I believe will further enhance my ability to thrive in multicultural settings.
Experience
Work history, roles, and key accomplishments
Family Business Assistant
EMPORIO Family Business
Jan 2019 - Present (6 years 5 months)
Managed inventory and organized stock data to ensure efficient supply tracking. Handled cash register operations with accuracy and reliability, providing friendly and professional customer service. Assisted in food preparation and kitchen support operations.
Risk and Fraud Analyst
Bally's Interactive
Jan 2023 - Jan 2024 (1 year)
Reviewed customer accounts, authorized payments, and conducted transaction investigations. Identified new fraud patterns by analyzing internal reports and investigated transactions, deposits, and bonus activities to detect fraud related to AML/RG and third-party involvement. Contributed to projects to enhance Fraud and Risk Team efficiency.
KYC Analyst
Bally's Interactive
Jan 2022 - Jan 2023 (1 year)
Verified customer identity documents, addresses, and payment information. Ensured compliance with KYC procedures to maintain a secure gaming environment. Managed high volumes of verification tasks with high accuracy and efficiency, utilizing Excel and internal tools to resolve account deficiencies.
Education
Degrees, certifications, and relevant coursework
Sakushingakuin High School
High School Diploma, General Studies
Completed high school education at Sakushingakuin High School. Developed foundational academic skills and prepared for further studies.
JETRO (Japan External Trade Organization)
Certificate, Practical Trade Operations
Completed an online course focused on practical trade operations. Gained knowledge in international trade practices and procedures.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
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