At CapGemini, I gathered requirements and designed business-aligned Salesforce solutions, creating user stories, acceptance criteria, and functional documentation. I configured Salesforce objects, validations, Flows, layouts, and security, and worked with technical teams to optimize data models and functional architecture.
I managed and prioritized backlogs using Agile/Scrum and coordinated with development, QA, and business teams on delivery. I also created dashboards and executive reports, and supported continuous improvement after implementation.
At Globant, I administered and configured Sales Cloud and Service Cloud, including objects, validations, automations, reports, dashboards, users, profiles, permissions, and data security. Across my Salesforce projects, I helped reduce rework and defects by up to 35% and accelerate decision-making by 25%.
