Michele Gnisci

Optimize sales processes to achieve targets, deliver regular team training, and ensure operational objectives and customer service standards are met; handle complaints and support cross-departmental collaboration.

Led new starter training and division operations including Click & collect, stockroom and delivery processes, cash wrap operations, and customer service to maintain satisfaction and operational flow.

Provided customer service and managed cash wrap operations to support store sales and daily retail activities.

Supported production tasks in a food retail environment, assisting with preparation and maintaining hygiene and quality standards during shifts.

Managed pharmaceutical product sales and client relationships to achieve targets and expand market presence during the assignment.

Dispensed prescriptions, advised patients on medication use, managed ordering and stock control, and performed autoanalysis tests and telemedicine exams to support community healthcare.

Supported QA activities including GMP and ISO 9001 compliance, SOP writing/revision, CAPA, supplier qualification, audits, and batch record review to maintain regulatory standards.

Activities and societies: Courses included Economics of Strategy, Accounting, Product Marketing, Selling, Performance Measurement, Organizational Behavior, M&A and Business Combination, Hospital Clinical Governance & Risk Management.

Completed the Master in Management dei Prodotti Biomedicali with a thesis on Pharmaceutical and biomedical Market Access Strategies.

Activities and societies: Professional qualification for pharmacist practice.

Qualified as a Pharmacist with a master's qualification in Pharmacy.

Activities and societies: Studied Good Manufacturing Practices (GMP), Quality Assurance and related pharmaceutical topics.

Master Degree in Pharmacy; thesis on quality system and requalification compliant with UNI CEN EN ISO/IEC 17025 for a gas chromatograph.