Open to opportunities

Michael Jacob

@michaeljacob

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Seasoned public relations and communications lawyer driving organizational growth.

Nigeria

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What I'm looking for

I seek a communications role where I can lead PR strategy, manage media relations, and drive measurable growth in a collaborative, mission-driven organization.

I am a seasoned lawyer specializing in public relations and communications, with over five years of cross-sector experience spanning mass media, law, business, and social work.

I have served as Personal Assistant to the Nigerian Bar Association Chairman, Director of Public Communications at Gray Attorneys, and Head of Corporate Communications at Humanity Without Borders Initiative, developing and executing strategic communications and media relations programs.

My background includes managing social media and digital metrics, drafting press releases and speeches, handling media inquiries, and leading customer-facing roles that improved service delivery and client satisfaction.

I bring strong organizational communication skills, CRM familiarity, critical thinking, and a passion for creating mutually beneficial outcomes that drive business growth and stakeholder trust.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant

Current

Nigerian Bar Association

Jan 2025 - Present (10 months)

Served as primary media and stakeholder contact for the NBA Chairman, drafting press releases and speeches, managing schedules and social media to ensure consistent messaging and timely responses to media inquiries.

Media Relations Speechwriting Stakeholder Management Social Media Management Scheduling Written Communication Public Affairs

Head of Corporate Communications

Humanity Without Borders Initiative

Jan 2023 - Jan 2025 (2 years)

Designed and executed strategic communications plans and ensured consistent messaging across newsletters, reports, and internal channels to align with mission and donor expectations.

Strategic Communications Messaging Content Strategy Newsletter Production

Director of Public Communications

Gray Attorneys

Jan 2022 - Jan 2025 (3 years)

Led the firm’s public communications and social media, creating content and PR strategies that increased visibility and tracked digital metrics to evaluate campaign effectiveness.

Public Relations Social Media Management Content Creation Digital Analytics PR Strategy

Customer Service Representative

Ninth Avenue Limited

Jan 2021 - Jan 2024 (3 years)

Managed high volumes of client inquiries via phone and email, resolved issues promptly, and relayed customer feedback to sales and marketing to inform service improvements.

Customer Service Email Support Cross Functional Communication CRM

Customer Support Specialist

Intels Telecommunication

Jan 2021 - Jan 2022 (1 year)

Resolved client queries across phone, email, chat and social channels for network and VoIP services, guided onboarding and troubleshooting to minimize downtime and improve customer satisfaction.

Customer Support Troubleshooting Onboarding VoIP Network Support Problem Solving CRM

Sales Representative

Richware Institute of Information Technology

Jan 2019 - Jan 2021 (2 years)

Handled customer interactions across channels, resolved issues while promoting products, and consistently met or exceeded sales and customer satisfaction targets.

Sales Customer Engagement Email Communication Relationship Building