Michael Eusebio

Prepared and reviewed federal and state tax returns, ensuring accuracy for 1099 and shareholder reporting. Developed projection models to evaluate tax-saving opportunities and provided comprehensive reports for corporate income tax audits.

Managed high-volume e-commerce inquiries regarding order tracking and product information using Shopify and Gorgias. Leveraged Aircall and Slack for efficient call handling and cross-departmental collaboration.

Expedited file closures by gathering critical documentation for tax preparers and managing Power of Attorney filings. Prepared itemized invoices for high-dollar cases and managed communications for unresponsive clients.

Evaluated credit histories and verified client assets, salaries, and debt-to-income ratios for loan applications. Researched and corrected application errors to meet strict filing deadlines and regulatory requirements.

Diagnosed and resolved hardware and software issues involving internet connectivity and email clients via remote connection. Maintained online knowledge bases and tracked incident tickets to ensure consistent service delivery.

Managed daily logistics and navigation for client transportation.

Audited partner stores and trained staff on payment terminals.

Bachelor of Science in Agribusiness Management from the University of Saint La Salle.

Certification in Shielded Metal Arc Welding (NC 2) from Kabankalan Training Center.

Certification in Microsoft Fundamentals from Valderama Science and Technology.