Open to opportunities

Micah Matsuno

@micahmatsuno

Message

I provide calm, objective crisis support and behavioral interventions to help people stay safe.

United States

Message

What I'm looking for

I want to use my crisis de-escalation experience to provide phone-based support with a calm, focused presence—staying objective, documenting clearly, and helping people de-escalate and stay safe.

For the last two years, I’ve worked directly with vulnerable populations during behavioral crises, helping them de-escalate and stay safe. I’ve learned to stay calm under pressure, communicate clearly in high-stress moments, and keep objective records that hold up under clinical scrutiny.

As a Registered Behaviour Technician at Action Behavior Centers, I provided one-to-one early intervention ABA therapy to children with ASD in a clinic setting, including de-escalation and support during moments of distress or dysregulation. I also supported daily living and self-care skills through individualized, trauma-informed behavior intervention plans.

I collect and interpret real-time behavioral data—using antecedent-behavior-consequence patterns—to assess triggers and guide immediate clinical decision making. I document behavioural data and session outcomes objectively, applying critical thinking to adjust intervention strategies in real time while building trust and rapport with each client.

Outside clinical work, I bring the same calm, people-first approach to structured support environments. As an English Language Arts Instructor and Teaching Assistant, I created nonjudgmental spaces, adapted communication in real time, led weekly discussion sessions for 70+ students, and supported students through approachable one-on-one guidance—experiences that prepare me to bring a focused, empathetic presence to phone-based crisis support.

Experience

Work history, roles, and key accomplishments

Registered Behaviour Technician

Action Behavior Centers

Oct 2024 - Mar 2026 (1 year 5 months)

Provided one-to-one early intervention ABA therapy to children with ASD, including de-escalation and support during moments of distress or dysregulation. Documented objective behavioral data and session outcomes to guide real-time clinical decision making.

ABA Therapy Crisis de escalation De escalation Antecedent Behavior Consequence Patterns Active Listening MS Office Suite

English Language Arts Instructor

Berkeley2 Academy

Jun 2024 - Oct 2024 (4 months)

Delivered one-on-one and small-group English Language Arts instruction while creating a nonjudgmental space for students working through academic stress. Adapted communication style and materials in real time to meet evolving student needs and tracked progress across concurrent cases.

English Language Arts Instruction Small Group Instruction Student Progress Tracking

Teaching Assistant

University of British Columbia

Sep 2023 - Apr 2024 (7 months)

Led weekly discussion sessions for 70+ students and provided individualized feedback and support. Held office hours and built rapport with students through approachable, empathetic one-on-one communication.

Empathetic Active Listening

Barista/Customer Service

Nordstrom

May 2022 - Jan 2023 (8 months)

Provided consistent, high-quality customer service in a fast-paced environment.

Customer Service Fast Paced

Café Attendant

Be Fresh

Sep 2021 - May 2022 (8 months)

Crafted beverages and provided friendly service in a fast-paced grocery-café environment. Built rapport with regular customers while serving in a high-traffic setting.

Customer Service Fast Paced

Guest Services/Pool Attendant

Fairmont

Jun 2019 - Apr 2020 (10 months)

Delivered food and beverage service to poolside guests while anticipating needs and maintaining a calm, welcoming, well-organized environment. Supported guest service in a high-traffic pool area.

Food Service Guest Service Customer Service High Traffic Support Anticipatory Service

Education

Degrees, certifications, and relevant coursework

BACB (Behavior Analyst Certification Board)

Registered Behaviour Technician (RBT), Registered Behaviour Technician (RBT)

2024 -

Earned the Registered Behaviour Technician (RBT) credential from BACB in October 2024.

University of British Columbia

Bachelor of Arts (Honours), Political Science & English

Grade: High Distinction (CGPA: 3.96/4.0)

Activities and societies: Dean’s List: 2021, 2023, 2024. Professor Jean Laponce Memorial Prize — best undergraduate political science thesis (2024).

Completed a BA (Hons) in Political Science & English at the University of British Columbia, earning High Distinction (CGPA: 3.96/4.0). Received the Jean Laponce Memorial Prize for best undergraduate political science thesis (2024) and made the Dean’s List (2021, 2023, 2024).