Micaela Bucci

I’m a bilingual customer service representative who’s enthusiastic and customer-oriented, committed to providing exceptional service and enhancing the customer experience through effective communication and problem-solving skills. I bring strong verbal and written communication, active listening, and the ability to stay calm and helpful in fast-paced settings.

In an international hotel environment with Loews Hotels & Co., I delivered exceptional customer service while managing inventory, monitoring product expiration dates, and resolving guest concerns efficiently. My approach consistently supported high levels of customer satisfaction and retention, even when the pace and expectations were high.

Earlier at The ROW Reno & Co., I provided customer support in a multicultural environment, maintaining effective communication to ensure a positive customer experience and successful service delivery. At Arcos Dorados - McDonald’s, I handled cash transactions, supported payment processing, applied upselling techniques to increase average transaction value, and consistently met sales goals.

Now, I’m also expanding my foundation through Marketing & Digital Advertising at Siglo 21 University (in progress). I’m motivated to join a team where I can use my customer-first mindset, adaptability, and conflict resolution skills to improve day-to-day experiences and drive measurable results.