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Metehan Merdan

@metehanmerdan

Talent Coordinator pursuing recruitment coordination, with HR training and an employee attrition analysis of 1,470 records.

Turkey

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At Pegasus Airlines, I managed workflows for daily luggage and service feedback tickets, logging them in WorldTracer and coordinating across departments. I also analyzed recurring passenger pain points and supported ground team leaders with baggage trace procedures.

My Employee Attrition Analysis project involved cleaning and standardizing an HR dataset of 1,470 records and documenting the preparation and exploratory analysis in a Jupyter notebook. I’m studying Management Information Systems at Anadolu University and have completed Toptalent HR School and Strategic HR Management coursework.

Experience

Work history, roles, and key accomplishments

Guest Services Intern

Pegasus Airlines

Aug 2024 - Sep 2024 (1 month)

Managed end-to-end workflows for 30+ daily luggage and service feedback tickets, ensuring accurate logging in WorldTracer and smooth cross-departmental coordination. Analyzed recurring passenger pain points and supported ground team leaders in optimizing baggage trace procedures.

World Tracer Customer Service Cross functional Coordination Data Analysis

Marketing & Administrative Operations Intern

Devlet Hava Meydanları İşletmesi (DHMİ)

Aug 2023 - Sep 2023 (1 month)

Prepared, reviewed, and processed 15+ administrative and marketing reports weekly (60+ total), ensuring compliance with public sector standards and internal workflows. Coordinated inter-departmental document flows and supported senior specialists with data-driven summary reports.

Administrative Support Documentation Reporting Stakeholder Communication

Education

Degrees, certifications, and relevant coursework

Anadolu University

B.Sc., Management Information Systems

2025 -

Pursuing a B.Sc. in Management Information Systems with expected graduation in July 2029. Coursework includes databases, business intelligence, data analysis, and business processes.

İstanbul Gelişim University

B.Sc., Aviation Management

2021 - 2026

Completed a B.Sc. in Aviation Management with full scholarship and English-medium instruction. Coursework included statistics, quantitative analysis, and operations.