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Irmak SerbestIS
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Irmak Serbest

@irmakserbest

Data analyst at DHL Supply Chain who automated Global Marine Tender rate preparation with Python and Excel.

Turkey
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At DHL Supply Chain, I developed a Python and Excel automation solution for Global Marine Tender rate preparation. I designed flexible data processing to adapt to different templates and automate service and transport step matching, helping standardize the workflow and improve data consistency.

My experience also includes analyzing customer and operational data at Istanbul Gelisim University and managing media campaigns at Asfa Moda. I applied Decision Tree Regression in academic research on health indicators and global life expectancy, presented at the 16th International Istanbul Scientific Research Congress.

Experience

Work history, roles, and key accomplishments

Istanbul Gelisim University logoIU

Customer Service Analyst

Istanbul Gelisim University

Jul 2023 - Oct 2023 (3 months)

Analyzed customer and operational data to support service quality improvement and decision-making processes. Monitored call center performance indicators and prepared reports to evaluate operational efficiency.

Education

Degrees, certifications, and relevant coursework

Istanbul Gelisim University logoIU

Istanbul Gelisim University

Bachelor's Degree, Management Information Systems

Bachelor's Degree in Management Information Systems from Istanbul Gelisim University.

Tech stack

Software and tools used professionally

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