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Mervin Tomlinson

@mervintomlinson

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Customer Service Representative at Sutherland who resolved customer concerns and kept account records up to date.

Jamaica

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What I'm looking for

I’m seeking a position in an environment that challenges me and lets me contribute to the organization’s growth and success. I’m also looking for a role that promotes quality products and services and gives me the opportunity to meet and exceed assigned goals.

At Sutherland, I responded to customer requests for products, services, and company information. I addressed customer needs and concerns, and updated account information to keep records current.

Previously, I worked as a Housekeeper at Grand Bahia Principe and Cardiff Hotel and Spa, caring for guest rooms and facilities and responding to guests’ requests. I’m seeking employment where I can contribute to an organization’s growth and success while working toward assigned goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland

Oct 2021 - Mar 2022 (5 months)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services and company information.

Communication Skills Customer Service Problem Solving Microsoft Word Excel PowerPoint

Housekeeper

Grand Bahia Principe

Mar 2021 - Mar 2021 (0 months)

Performed a variety of cleaning duties such as sweeping, mopping and dusting guest rooms and other facilities. Made beds, changed and arranged towels and replaced bathroom amenities.

Cleaning Housekeeping Inventory Management Customer Service

Housekeeper

Cardiff Hotel and Spa

Dec 2019 - Feb 2021 (1 year 2 months)

Kept all facilities and common areas clean and maintained by vacuuming, sweeping and mopping floors. Cleaned and stocked restrooms and ensured guest rooms were properly prepared before check-in.

Cleaning Housekeeping Maintenance Customer Service

Education

Degrees, certifications, and relevant coursework

Heart College of Hospitality Services

Housekeeping Level 2, Hospitality

2019 - 2021

Completed Housekeeping Level 2, First Aid, and CPR training.

Knox Community College

Stage 3 Certification, General Studies

2018 - 2019

Grade: Merit

Completed Stage 3 Certification in English with Merit, and courses in English, Electronic Document Preparation, Information Technology, and Industrial Technology (Electrical).