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Merveille Malambu

@merveillemalambu

Back Office Administrator at Natixis, handling guarantee contracts, commissions, and client banking operations.

At Natixis, I handled client enquiries and messages, routed emails to guarantee teams, and registered risk participation guarantee contracts.

I also dealt with accounting for those contracts, claimed commissions and fees, and handled debits and credits on Nostri accounts.

Previously, I supported banking operations and trader applications at Banque de France, and provided user account, access, and technical support at Société Générale.

Experience

Work history, roles, and key accomplishments

Back Office Administrator

Natixis

Aug 2017 - Mar 2025 (7 years 7 months)

Answered incoming emails, calls, and Swift messages from clients, provided knowledgeable responses to information requests, and re-routed emails to relevant guarantee teams. Managed mail distribution, registered risk participation guarantee contracts, claimed commissions and fees, and handled debits and credits on Nostri accounts.

Microsoft Office Excel PowerPoint Word Outlook Access Swift Accounting Client Communication

Back Office Administrator

Société Générale

Jul 2014 - Sep 2016 (2 years 2 months)

Gave access rights to internal tools to bank users, created user accounts, provided technical support with IT team's help, and handled after-sales service by sending documents such as invoices, intraday and forecast sheets, and copies of Swift messages.

Technical Support User Account Management IT Swift Documentation

Administrative Assistant

Société Générale

Nov 2013 - Apr 2014 (5 months)

Created SEPA direct debit accounts for clients and external clients, and registered new SEPA contra entries.

SEPA Direct Debit Administrative Support

Back Office Administrator

Banque de France

Sep 2011 - Feb 2013 (1 year 5 months)

Followed up banking operations made by traders, managed and monitored applications used by traders, handled IT incidents and application updates, provided technical support, and managed quarter-end and year-end entries.

Banking Operations Incident Management Application Monitoring Technical Support Accounting