Open to opportunities

Ijeoma Chibuike

@mercyleads

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Remote-ready virtual assistant skilled in customer support, social media, and digital communication.

Nigeria

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What I'm looking for

I'm seeking a remote Customer Success role in a startup environment where I can solve user problems, deliver excellent experiences, and build strong relationships. Drawing from high-volume Instagram engagement (150+ daily interactions), online maths coaching, and serving as my university president, I bring proven skills in patient, communication, quick issue resolution empathy, and progress

I’m a remote-ready Virtual Assistant focused on delivering efficient support and improving user experience in fast-paced remote teams. I provide customer support and client communication through email and chat, and I manage remote communication using tools like Zoom and Google Meet.

I also handle social media management and digital content creation, including content scheduling and designing with Canva, while supporting growth by increasing post engagement and responding to comments and direct messages. With experience in online research and data entry, plus strong task and time management, I bring organization, problem-solving, and client engagement to every assignment.

Experience

Work history, roles, and key accomplishments

Current

Elocution & Communication Coach

Current

Virtual and Physical Sessions

Jan 2019 - Present (7 years 5 months)

Trained children for over five years in elocution, pronunciation, diction, confidence building, and self-expression. Delivered age-appropriate sessions using storytelling, role-play, and interactive exercises in both physical and virtual settings.

Pronunciation Storytelling Public Speaking

Current

Teacher (NYSC)

Current

Urban Secondary School Nkpor

Improved long-standing student performance by recommending and coordinating extra-mural one-on-one assessments. Achieved the school’s best academic results for the year through targeted support and feedback.

Assessments One On One Tutoring Academic Support Lesson planning Communication

Social Media Account Manager

Spicyfood.cf

May 2024 - Present (2 years 1 month)

Managed social media presence by posting regularly, using interactive stories, and responding promptly to comments and direct messages. Increased post engagement and strengthened customer trust online.

Social Media Management Community Management Digital Communication

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nassarawa

Chemical Engineering Technology

2023 - 2024

Activities and societies: As department president, identified learning gaps and low academic performance, coordinated with lecturers for feedback, organized peer-learning sessions, reviewed classes, and guided academic discussions to reduce course carryovers.

Studied Chemical Engineering Technology at Federal Polytechnic Nassarawa and served as department president.