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MERCY KAMASAKA

@mercykamasaka

Reservations Officer at Afric Adict Safaris coordinating end-to-end bookings and safari logistics.

At Afric Adict Safaris, I manage end-to-end bookings and reservations, keeping accurate records of reservations, cancellations, and client details.

I coordinate with accommodation providers and driver guides to support smooth safari execution, and process payments and verify service provider invoices.

At Jewel Safaris Limited Uganda, I designed customized East Africa itineraries and advised clients on travel packages, destinations, and accommodation.

I also created tourism content for websites and social media, supported visa applications, and handled travel documentation. My background includes a Post Graduate Diploma in Management from Uganda Management Institute and a Bachelor of Travel and Tourism from Makerere University Business School.

Experience

Work history, roles, and key accomplishments

Current

Reservations Officer

Current

Afric Adict Safaris

Nov 2023 - Present (2 years 11 months)

Manage end-to-end booking and reservation processes, maintain accurate records, process payments, and coordinate with accommodation providers and driver guides to ensure seamless safari execution.

Reservations Travel Coordination Customer Service Administrative Support Documentation Records Management Microsoft Office Communication Skills Problem Solving Time Management Google Calendar Zoom Google Meet Google Workspace

Travel Consultant

Jewel Safaris Limited Uganda

Aug 2021 - Dec 2022 (1 year 4 months)

Designed customized travel itineraries across East Africa, advised clients on travel packages and destinations, created tourism content, and supported visa application processes and travel documentation.

itinerary planning Travel Advisory Customer Service Client Relations Content Creation Documentation Administrative Support Scheduling Procurement Coordination Communication Skills

Intern

Ministry of Tourism, Wildlife and Antiquities

Jun 2019 - Jul 2019 (1 month)

Supported administrative tasks including report writing and meeting coordination, contributed to tourism product development and project activities, and gained exposure to operations of various tourism sites in Uganda.

Administrative Support Report Writing Meeting Coordination Tourism Development Activities