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Mercy Familehin

@mercyfamilehin

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MSc Clinical Nutrition professional skilled in regulated healthcare environments.

United Kingdom

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What I'm looking for

I seek roles applying clinical nutrition and research skills within regulated healthcare or public-sector settings, where I can contribute to evidence-based service delivery, data integrity, and multidisciplinary collaboration.

I am an MSc Clinical Nutrition graduate with hands-on research and healthcare support experience, skilled at delivering accurate data and clear communication within regulated systems.

My research background includes postgraduate and undergraduate projects at the University of Nottingham, using SPSS and GraphPad Prism for statistical and enzyme kinetics analyses, and producing evidence-based reports and presentations.

In public-sector and commercial roles I managed sensitive data, coordinated appointments, and consistently met performance targets while adhering to confidentiality and information-governance standards.

I am organised, detail-oriented, and committed to service delivery and safeguarding; I hold a Registered Associate Nutritionist (ANutr) credential and received the Best MSc Clinical Nutrition Poster Award.

Experience

Work history, roles, and key accomplishments

Postgraduate Researcher

University of Nottingham

Mar 2025 - Sep 2025 (6 months)

Maintained version-controlled documentation and executed protocols to ensure precise data capture in a regulated research environment; performed SPSS statistical analyses (t-tests, ANOVA, correlation) and communicated findings via reports and presentations.

SPSS Documentation Statistical Analysis Report Writing Presentation & Compliance Protocols Version Control

Customer Service Advisor

Boots

Aug 2023 - Sep 2024 (1 year 1 month)

Delivered high-volume, target-driven customer and appointment support, coordinated with healthcare professionals and used customer KPIs to personalise advice and consistently exceed performance targets.

Customer Service KPIs Administrative Support

Undergraduate Researcher

University of Nottingham

Feb 2024 - Jun 2024 (4 months)

Investigated enzyme inhibition in rat liver cytosol using validated protocols, conducted kinetics assays and calculated Km, IC50 and Ki with GraphPad Prism while adhering to SOPs and biosafety standards.

Graphpad Prism Enzyme Kinetics Data Analysis

Telephone Interviewer

Ipsos MORI

Jan 2023 - Apr 2023 (3 months)

Conducted structured telephone interviews to collect quantitative and qualitative data, applying probing and active listening to ensure data quality and confidentiality for client research projects.

Structured Interviews Active Listening Data Collection Confidentiality Quantitative Research Qualitative Research Data Quality

Universal Credit Advisor

Department for Work & Pensions

May 2022 - Sep 2022 (4 months)

Managed sensitive claimant data under GDPR and information governance, assisted clients in navigating benefits systems and analysed claimant data to support informed decision-making within a policy-driven environment.

GDPR Information Governance Data Analysis Record keeping client support

Helpline Operator

SITEL

Aug 2021 - Nov 2021 (3 months)

Provided empathetic helpline support for the Afghanistan Resettlement Programme, completing time-sensitive documentation accurately and following strict procedural guidelines to support vulnerable callers.

Empathy Documentation Confidentiality Time Management Safeguarding Awareness

Education

Degrees, certifications, and relevant coursework

University of Nottingham

Master of Science, Clinical Nutrition

2024 - 2025

Activities and societies: Key modules: Nutrition Support, Paediatric Nutrition, Nutrition & Diabetes, Public Health Nutrition; PGT Research Symposium poster award.

MSc Clinical Nutrition with coursework and a research project comparing bioaccessible calcium in plant-based cheese alternatives versus bovine cheese products.

University of Nottingham

Bachelor of Science, Pharmacology

2021 - 2024

Activities and societies: Key modules: Experimental Pharmacology, Toxicology, Psychopharmacology, Infection & Immunity, Drug Design, Advanced Quantitative Pharmacology.

BSc Pharmacology covering experimental pharmacology, toxicology, psychopharmacology and advanced quantitative pharmacology.