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Mercy Dogun

@mercydogun

Operations Coordinator at Bamfic ‘Q’ Kiddies World who coordinated fulfilment, procurement, and customer experience workflows.

Nigeria
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At Bamfic ‘Q’ Kiddies World, I coordinated daily operations across fulfilment, procurement, and customer experience. I followed up on order processing and deliveries and communicated with vendors to align supply timelines and resolve issues.

At Lagos State Education District IV, I supported administrative operations and processed and validated 1,000+ EMIS records using Microsoft Excel, improving dataset accuracy by 50%. I also served as a first point of contact for enquiries, visitors, and documentation requests.

As Administrator & Personal Assistant at Christian Union – NIFESAlumni Association, I coordinated schedules, meetings, and follow-up actions, and managed confidential correspondence and travel arrangements. I prepared reports and summaries to clarify completed tasks, pending items, and next steps.

Through project and event support, including Project Managers Mixer and The Entrepreneurs’ Consult, I handled communications, procurement, expense tracking, and documentation. I also have experience with digital records, vendor coordination, and routine reporting.

Experience

Work history, roles, and key accomplishments

PM

Communications Assistant & Welfare Manager

Project Managers Mixer

Feb 2026 - Apr 2026 (2 months)

Collaborated with the convener and team members, handling communications with brands, partners, institutions, and individuals. Handled procurement and overall event welfare, maximizing VIP and attendee satisfaction, and coordinated inventory, sales, financial records, and post-event documentation.

LI

Administrative Assistant

Lagos State Education District IV

Jan 2025 - Nov 2025 (10 months)

Served as first point of contact for an average of 50 enquiries, visitors, and documentation requests daily. Processed and validated 1,000+ EMIS records using Microsoft Excel, improving dataset accuracy by 50%, and developed structured templates that reduced reporting time.

BW

Operations Coordinator

Bamfic 'Q' Kiddies World

Jan 2024 - Jan 2025 (1 year)

Coordinated daily operations and task assignments across fulfilment, procurement, and customer experience functions. Followed up on order processing and deliveries, improving turnaround time and on-time fulfilment rates, and communicated with vendors via WhatsApp Business.

MM

Team Lead

MOBicure Foundation (myPaddi)

Sep 2022 - Sep 2022 (0 months)

Led a subteam of 10 volunteers educating students on personal hygiene, sex education, reproduction, and peer pressure. Handled questions, feedback, and confidential information, and participated in trainings, meetings, planning, and project execution.

TC

Project Assistant

The Entrepreneurs' Consult

Dec 2021 - Apr 2022 (4 months)

Supported project timelines through production and execution, coordinating tasks and maintaining schedule adherence. Participated in meetings, pitches, and relationship-building engagements, and managed documentation, vendor onboarding, communications, expense tracking, and budget updates.

CA

Administrator & Personal Assistant

Christian Union – NIFES Alumni Association

Mar 2020 - Mar 2021 (1 year)

Coordinated schedules, meetings, and follow-up actions to support leadership effectiveness. Managed confidential correspondence and travel arrangements, prepared status updates and reports, and facilitated virtual meetings.

WO

Administrative & Personal Assistant

Womenpreneurng

Jan 2018 - Dec 2018 (11 months)

Handled professional correspondence including emails, follow-ups, relationship management, and stakeholder communication. Managed documentation, vendor onboarding, communications, expense tracking, and budget updates, and trained participants during skill acquisition programs.

Education

Degrees, certifications, and relevant coursework

University of Benin logoUB

University of Benin

Bachelor of Science, Chemistry

Bachelor of Science in Chemistry from the University of Benin, completed in 2021.

KA

Kreateng Africa

Project Management, Project Management

Completed the Project Management certificate from Kreateng Africa.

ED

EdoJobs

Computer Appreciation, Computer Appreciation

Completed the Computer Appreciation certificate from EdoJobs.

Coursera logoCO

Coursera

Jobberman Accelerated Soft Skills Course, Soft Skills

Completed the Jobberman Accelerated Soft Skills Course from Coursera.

IBM logoIB

IBM

Project Management Fundamentals, Project Management

Completed the Project Management Fundamentals certificate from IBM.

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