Mercy Bolaane

Developed and maintained the fund’s anti-money laundering and counter-terrorist financing policy in line with evolving statutory and regulatory obligations. Supported management in developing an effective AML/CTF compliance culture and ensured timely submission of Suspicious Activity Reports (SARs).

Supported the Financial Crime Compliance division by ensuring adherence to legal and regulatory requirements, including AML and CFT standards. Conducted investigations, reported suspicious activities to authorities, and delivered compliance training programs.

Oversaw and reported on the overall effectiveness of the Anti-Money Laundering (AML) regime, ensuring compliance with policies and procedures. Implemented effective risk management processes and led customer due diligence (CDD) operations for high-risk clients.

Managed customer service operations within the branch, ensuring high standards of client satisfaction and efficient service delivery. Led a team to resolve customer inquiries and maintain strong client relationships.

Oversaw cash management operations and developed programs for the SME Banking division, collaborating on annual financial plans. Designed and coordinated special events to promote product awareness and increase investment.

Oversaw daily operational activities within the branch, ensuring efficient workflow and adherence to internal policies. Managed operational risks and implemented process improvements to enhance productivity.

Managed human resources operational processes, including employee records, onboarding, and administrative support. Ensured compliance with HR policies and provided support to staff on various HR-related matters.

Currently enrolled in a Due Diligence program through the Institute of Mergers & Acquisition & Alliance.

Achieved Balanced Scorecard Professional Certification from the Balanced Scorecard Institute. This certification provided expertise in strategic performance management.

Received a Certificate of Completion for Multipliers certification from the Business Results Group. This program focused on leadership and maximizing team potential.

Completed a Strategic Project Management Masterclass. This course enhanced skills in managing projects strategically.

Obtained certification as a Financial Intelligence Specialist. This credential signifies expertise in financial intelligence and analysis.

Acquired the International Due Diligence Certification (IDDC). This certification provided specialized knowledge in due diligence practices.

Completed a Bachelor of Arts degree in Human Resource Management. The curriculum covered various aspects of human resources, preparing for professional roles in the field.

Completed a Master of Science degree focusing on Counter Terrorism Studies. The program provided in-depth knowledge of counter-terrorism strategies and related fields.

Completed a Business Writing Masterclass Certification from the Gordon Institute of Business Science. This program focused on improving professional writing skills for business contexts.

Obtained a Certified International Diploma in Anti-Money Laundering from the International Compliance Association (ICA). This certification enhanced expertise in AML regulations and compliance.

Became a Certified Anti-Money Laundering Specialist (ACAMS) and a member of the Global Compliance Institute. This certification demonstrates expertise in anti-money laundering.