Open to opportunities

Kgomotso Nicole Gaokwalelwe

@kgomotsonicolegaokwa

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Results-driven Information Management professional with a focus on compliance.

Botswana

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What I'm looking for

I seek a role that fosters collaboration, innovation, and continuous learning.

I am an experienced Information Management and Compliance professional with over 5 years of expertise in customer records management, regulatory compliance, and risk mitigation. My career has been dedicated to enhancing fraud detection processes and delivering actionable insights that support business integrity and risk reduction.

Currently, I serve as a Customer Due Diligence Officer at First National Bank, where I manage KYC documents and ensure compliance for a portfolio of over 200,000 clients. My role involves leading a team to maintain accurate client records and providing support to clients through digital platforms. I am passionate about continuous improvement and have a proven track record of optimizing processes to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Due Diligence Officer

Current

First National Bank

Aug 2022 - Present (3 years 1 month)

Ensured secure handling, storage, and updating of KYC documents to prevent identity fraud. Assisted with a portfolio of over 200,000 non-KYC compliant clients, conducting daily compliance refreshes for an average of 100 clients.

Data Management Compliance KYC Fraud Prevention Regulatory Compliance

Marketing and Strategy Manager

Matbits Pty Ltd

Aug 2021 - Present (4 years 1 month)

Managed and analyzed marketing data to design and place 8 signboards across Gaborone, significantly increasing visibility for an ISP company. Leveraged data analytics to enhance social media strategies, managing the company’s Facebook page and running data-driven campaigns.

Data Management Marketing Social Media Management Data Analytics

Executive Administrator

Odita Energy

Jul 2021 - Present (4 years 2 months)

Maintained and managed client data, acting as the primary point of contact for 15 clients. Facilitated collaborative efforts and knowledge sharing within the team, organizing training sessions and workshops to improve knowledge management practices.

Data Management Client Relations Knowledge Sharing Collaboration Procurement Supplier Management Dropbox

Assistant Administrator

Jo'Speaks

Nov 2017 - Present (7 years 10 months)

Managed participant data for motivational counseling programs, ensuring accuracy and security. Identified training needs based on data analysis, preparing effective training plans using Trello for organizing training programs, setting tasks, and tracking progress.

Data Management Needs Analysis Program Management Event Coordination Trello Logistics

Education

Degrees, certifications, and relevant coursework

University of Maryland-Coursera (Orange Digital Center)

Certificate, Cyber Security

Currently pursuing a certificate in Cyber Security, focusing on foundational principles and practices. Developing skills in protecting digital systems and data from threats.

African Insurance Training Institute

Certificate, Risk Management

Engaged in a program focused on Risk Management, gaining insights into identifying, assessing, and mitigating risks. Developing practical skills for effective risk strategies.

University of Botswana

Bachelor of Information and Knowledge Management, Information and Knowledge Management

Completed a comprehensive program in Information and Knowledge Management. Gained expertise in managing and organizing information effectively.

African Insurance Training Institute

Certificate, Short Term Insurance

Obtained a certificate in Short Term Insurance, covering key aspects of the insurance industry. Developed knowledge in various insurance products and regulations.

African Insurance Training Institute

Certificate, Long Term Insurance

Acquired a certificate in Long Term Insurance, focusing on long-term insurance products and market dynamics. Enhanced understanding of life insurance, pensions, and investments.

First Rand Group

Yellow Belt Certificate, Process Efficiency Practitioner

Completed the Yellow Belt Certificate program, focusing on process efficiency and improvement methodologies. Gained practical skills in streamlining operations and enhancing productivity.

First Rand Group

White Belt Certificate, Process Improvement

Achieved the White Belt Certificate, providing foundational knowledge in process improvement principles. Developed an understanding of basic lean and Six Sigma concepts.

Learn2Lead-BrandLove

Certificate, Customer Experience

Participated in the Brand Warrior Program, focusing on enhancing customer experience strategies. Developed skills in building strong customer relationships and brand loyalty.

Alison

Certificate, Customer Service

Completed a course on Developing Quality Customer Service, focusing on best practices for client interaction. Gained insights into effective communication and problem-solving to ensure customer satisfaction.