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Mente Digital

@mentedigital

Web Developer and founder at Mente Digital Lab, publishing 10 websites and landing pages and automating 15 processes with AI.

Portugal

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At Mente Digital Lab, I published 10 websites and landing pages using WordPress, HTML5, and CSS3, from responsive layouts through publication and maintenance.

I also automated 15 processes with automation and AI tools for web development and content creation, and managed and monitored 10 campaigns on Google Ads and Meta Ads.

Previously, as a Senior Support Analyst at TW2 Sistemas, I handled more than 100 technical support requests per day. Earlier, as a freelance IT Technician, I installed and configured LAN and Wi-Fi networks, operating systems, printers, and peripherals.

Experience

Work history, roles, and key accomplishments

Current

Web Developer & Founder

Current

Mente Digital Lab

Founded and led a web development and digital presence project, publishing 10 websites and landing pages and automating 15 processes with AI. Managed 10 digital campaigns on Google Ads and Meta Ads, including graphic and content development.

WordPress HTML5 CSS Responsive Design Landing Pages Process Automation AI Google Ads Meta Ads

Senior Support Analyst

TW2 Sistemas

Nov 2011 - Jul 2016 (4 years 8 months)

Provided technical support to clients and users of commercial automation systems, handling over 100 tickets per day remotely and on-site. Ensured system continuity through diagnosis, resolution of software and hardware failures, and equipment configuration.

Technical Support Troubleshooting Hardware Software System Configuration

IT Technician

Freelancer

Jan 2005 - Oct 2011 (6 years 9 months)

Set up networks and workstations, installing and configuring LAN, Wi-Fi, operating systems, printers, and peripherals. Recovered computers through diagnosis, repair, and maintenance of desktops and laptops, with technical support to users.

Networking LAN WiFi Operating System Troubleshooting Hardware Repair Technical Support