Open to opportunities

menaouer ben el hadj

@menaouerbenelhadj

Message

Consultant systèmes d’information spécialisé en ERP retail, support N2/N3 et gestion de projets IT.

France

Message

What I'm looking for

Je cherche un rôle technique et opérationnel en ERP/retail où je pilote projets internationaux, assure support N2/N3 et améliore process métier.

Je suis consultant systèmes d’information avec une forte expertise sur les ERP CEGID Y2, OPENPGI et Microsoft Dynamics AX/FO365, spécialisé en retail et e‑commerce.

J’apporte une expérience pratique en support niveau 2/3 international, en paramétrage, migration de données et résolution d’incidents complexes pour des environnements multi‑pays.

Je pilote et coordonne des projets IT retail et e‑commerce (conception, tests, déploiement, formation), avec un historique de déploiements à grande échelle et d’améliorations continues orientées performance opérationnelle.

Je combine compétences techniques (SQL, Oracle, MySQL, webservices, Power BI) et sens du service client pour documenter les processus, former les équipes et garantir la continuité d’exploitation.

Experience

Work history, roles, and key accomplishments

Current

Consultant SI Retail

Current

Longchamp

Apr 2022 - Present (3 years 10 months)

Lead IT retail and e‑commerce run support and projects, resolving complex L3 incidents internationally and delivering Cegid Y2 Front/Back Office evolutions to improve operational efficiency and user satisfaction.

Cegid Y2 POS Cegid Support N2 N3 SQL Power BI Project Management Jira

Current

Responsable Support IT

Current

Overboost

Oct 2018 - Present (7 years 4 months)

Managed technical and functional support for WEBLOC SaaS clients, handling incidents, complex SQL extractions/imports and maintaining integrations while enriching knowledge bases.

WEBLOC MySQL SQL Jira Redmine Confluence VBA Customer Support SaaS Operations

Consultant Technico‑Fonctionnel

Viséo Technologies

Mar 2020 - Mar 2022 (2 years)

Provided Level 3 support and technico‑functional consulting on Cegid Y2 for Christian Dior, diagnosing complex issues, authoring knowledge documents, and supporting global retail operations.

Cegid Y2 Support N3 SQL Data Migration Reporting Knowledge Management Test Plans

Consultant Senior Dynamics

Groupe Aiventu

Nov 2019 - Mar 2020 (4 months)

Configured Dynamics 365 Finance & Operations, led AX2009 to D365 migrations and built Power BI reports and KPIs for finance teams, including end‑user training.

Dynamics 365 Power BI SQL Server Financial Reporting Training Project Delivery

Consultant CEGID Y2

SIMAC

Jan 2016 - Sep 2018 (2 years 8 months)

Deployed and supported OPENPGI/ERP solutions across Tunisian public and private clients, leading configuration, data migration and user training for large‑scale rollouts.

OPENPGI Data Migration SQL Training client support

Responsable Commercial

Haykal

Jan 2014 - Jul 2015 (1 year 6 months)

Managed commercial and marketing operations, grew and managed client portfolio, negotiated contracts and supervised sales team to ensure project profitability and customer satisfaction.

Sales & Management Negotiation Client Relations Commercial Strategy Contract Management Reporting Team Leadership

Consultant Cegid Expert

Timsoft

Jan 2004 - Dec 2013 (9 years 11 months)

Delivered Cegid Business ERP and Retail implementations across Tunisia and Morocco, leading pre‑sales audits, advanced parameterization, deployments and N2/N3 support for major clients.