Open to opportunities

Melissa Snaggs

@melissasnaggs

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Information Analyst specializing in information governance and document control to improve operational compliance.

Trinidad and Tobago

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What I'm looking for

I’m looking to lead information management and document control programs—driving compliance, process safety knowledge management, and workflow optimization—while partnering across teams to standardize tools, strengthen governance, and improve efficiency.

I’m a results-driven Information Analyst and information management professional with extensive experience in document control, process safety knowledge management, and compliance—especially in the oil and gas sector. I lead large-scale information systems and implement best practices that optimize document workflows and strengthen operational efficiency.

At The National Gas Company of Trinidad and Tobago Limited, I led the implementation of a Process Safety Knowledge Management Program across multiple business units. I developed enterprise-wide document control procedures, designed self-verification to ensure standards compliance, and provided executive-level KPI reporting on document management and process safety information. I also established a Community of Practice for Information Management professionals, oversee asset information management functions, and support asset integrity and process safety initiatives through strong governance, change management, digitization, and information exchange with internal and external stakeholders.

Before that, I held progressively responsible roles at bp, including Information Management & Document Control Specialist and Information Management & Document Control Lead. I owned and developed regional document control practice, coordinated technical information control across the region, managed interfaces for major projects handover, and led internal audits and compliance assessments with corrective actions. I’m also ISO-focused (including Lead Auditor support for ISO 14001 re-certification) and bring strong implementation experience from earlier Document Controller roles, including EDMS/documentation system development and training. I’m supported by certifications in PMP, SharePoint (AIIM), Lead Auditor, quality improvement, and change management—so I can standardize, audit, and continuously improve with confidence.

Experience

Work history, roles, and key accomplishments

Current

Information Analyst

Current

The National Gas Company of Trinidad and Tobago Limited

Sep 2019 - Present (6 years 10 months)

• Led the implementation of a Process Safety Knowledge Management Program across multiple
business units.
• Developed enterprise-wide document control procedures, ensuring regulatory compliance and
operational efficiency.
• Establishes with direct reports individual tasks and targets to be achieved within the designated
time frames and/or cost/quality parameters
• Apprai

Project Management Assurance Information Management Information Governance Databases Engineering Documentation Training Quality Auditing ISO Standards SharePoint Documentation Aconex Oil And Gas Industry Enterprise Content Management Continuous Improvement Coaching Engineering Procurement

Information Management & Document Control Specialist

Jul 2014 - Sep 2019 (5 years 2 months)

• Developed and maintained document control procedures to comply with industry standards and
best practices.
• Managed the integration of technical documentation from major projects into operations.
• Provided strategic oversight of document management systems and compliance audits.
• Conducted training sessions to enhance document control competency across teams.
• Implemented process im

Assurance Information Management Engineering Documentation Project Documentation Training Quality Auditing ISO Standards Offshore Oil And Gas SharePoint Oil And Gas Industry Enterprise Content Management Continuous Improvement Coaching Standard Operating Procedures R2S Digital Twin Change Management

Information Mgmt & Doc Control Specialist

Jul 2014 - Sep 2019 (5 years 2 months)

Developed and maintained document control procedures to comply with industry standards, and provided strategic oversight of document management systems and compliance audits. Coordinated regional technical information control, supported conformance with operating management system requirements, delivered training, and implemented process improvements to optimize document workflows and information

Engineering Procurement Assurance Information Management Engineering Documentation Project Documentation Training Quality Auditing ISO Standards Offshore Oil And Gas SharePoint Oil And Gas Industry Enterprise Content Management Continuous Improvement Coaching R2S Digital Twin Change Management

Information Management & Document Control Lead

Mar 2011 - Jul 2014 (3 years 4 months)

• Established and administered document control policies aligned with corporate and industry
standards.
• Led internal audits and compliance assessments, ensuring adherence to document management
policies.
• Trained personnel on document management best practices and regulatory compliance.
• Advised on change management process and assists team members with policy change activiti

Information Management Engineering Documentation Project Documentation Quality Auditing ISO Standards Offshore Oil And Gas Oil And Gas Industry Continuous Improvement Quality Assurance

Information Mgmt & Doc Control Lead

Mar 2011 - Jul 2014 (3 years 4 months)

Established and administered document control policies aligned with corporate and industry standards, and led internal audits and compliance assessments. Trained personnel on document management best practices and supported change management and corrective actions while administering information management and document control processes.

Engineering Procurement Information Management Engineering Documentation Project Documentation Quality Auditing ISO Standards Offshore Oil And Gas Oil And Gas Industry Continuous Improvement Quality Assurance

Document Controller

Aug 2007 - Mar 2011 (3 years 7 months)

• Created and developed Major Projects Document Management and Document Interface Procedures
and ensured that the document control function is being performed in accordance with the
procedure.
• Assisted the Major Projects department with Developing and restructuring the company’s Electronic
Document Management System, Documentum.
• Developed the Project team number

Information Management Engineering Documentation Project Documentation Quality Auditing ISO Standards Offshore Oil And Gas SharePoint Document Management Oil And Gas Industry Continuous Improvement Engineering Procurement

Document Control Coordinator

Offshore Technology Solutions Limited

Jun 2006 - Aug 2007 (1 year 2 months)

• Developed department Document and Records Management Procedure to conform to ISO
15489:2001 standard.
• Assist the Project Management Coordinator with the research for a companywide Electronic
Document
Management System for the department.
• Work with subject matter experts on technical subjects in a positive, collaborative manner to
prepare controlled documents

Records Management Engineering Documentation Training Oil And Gas Industry Enterprise Content Management Coaching Quality Assurance

Document Controller

Worley

Aug 2005 - Jun 2006 (10 months)

• Responsible for All Vendor Data transmittals.
• Establishing and maintaining an accurate filing system of all documents where files are easily retrievable.
• Reviewing all drawings and documents to ensure they are free from errors as required (non-technical).
• Recording all In-house project drawings and documents received and issued in Document Control Database as required.
• Updating quarter

Microsoft Office

Document Controller

Massy Wood Group Ltd.

Jan 2005 - Jul 2005 (6 months)

• Ensuring that the appropriate manual or computerized reports and registers are maintained and produced.
• Recommended revisions to client contractors’ procedures necessary to meet project requirements.
• Maintaining a Project File of originals and masters.
• Controlling and issuing review documents.
• Providing management information on the status of project documents.
• Completing and return

Microsoft Excel

Document Controller

K Home International

Sep 2003 - Jan 2005 (1 year 4 months)

Projects – BP Trinidad Atmospheric & Emissions Reproduction Project
- Trinmar Minor Projects

• Operating and maintaining an efficient company wide fully electronic documentation system which includes technical data.
• Establishing and implementing an efficient project-related document control register and procedures.
• Establishing and maintaining a correspondence filing system.
• Knowledge of cu

Document Control Engineering Documentation Project Documentation Engineering Procurement