Jerry Hall

Liaises with stakeholders to define requirements and recommend solutions, managing complex releases to meet organizational goals and mitigate risk across the SDLC. Builds relationships with business partners, ensures release readiness, and drives process improvements to improve delivery quality.

Managed release schedules, implementation scripts, automation tools, and run books to coordinate deployments and ensure alignment across IT management and vendors, conducting release readiness and Go/No‑Go reviews. Owned risk resolution, release reporting, and cross-functional communication to deliver releases on time and within budget.

Led release day planning, build coordination, defect triage and cross-functional meetings to improve release processes, create milestones, and manage deployment schedules using MS Project and Excel. Ensured communication and critical path identification to meet release deadlines.

Coordinated cross-project activities, defined change control procedures, and monitored metrics for scope, schedule and budget while maintaining program documentation and reporting to executive sponsors. Supported release schedules and readiness across project teams.

Planned and executed software releases for cargo and passenger check-in tools and middleware, led agile ceremonies, improved transparency with burn down and velocity metrics, and managed release lifecycles to meet milestones and quality expectations.

Assisted governance and execution oversight for downstream testing and deployment readiness, driving continuous process improvement and standardization across application development groups. Coordinated schedules and reported quality/performance metrics.

Planned and delivered IT projects across units, oversaw release governance, managed intake and impact analysis for bundle and minor releases, and reported major release health to executives while driving change management adoption.

Facilitated cross-functional release meetings, acted as liaison with change management, produced status reports for senior management, and documented pilot/full deployment lessons learned to improve rollout outcomes.

Managed cross-functional project plans, led a staff of seven, maintained risk and mitigation documentation, and coordinated disaster recovery planning while delivering monthly senior management reporting.

Coordinated IT deployment planning with program leadership, maintained PCI compliance, developed release and implementation processes, and managed issues, risks, and resources to support successful implementations.

Developed release and deployment processes, managed hardware/software implementations including 40 store openings and clock conversions, ensured PCI compliance, and created cross‑functional teams and SharePoint portals to govern deployments.

Created enterprise release window calendars, managed simultaneous releases with no SLA misses, organized cross‑functional impact analysis sessions, and developed incident/problem metrics for Point-of-Sale implementations.

Designed sustainable processes to streamline change management, reducing review turnaround from weeks to days and shrinking desktop request handling time from six weeks to three or less. Eliminated redundant forms and simplified procedures.

Managed daily operations for technical support across ~9,000 employees, created onboarding and training processes for office and offshore staff, and managed departmental budget and staffing assignments.

Pursuing a Bachelor of Science in Information Technology at Capella University.