Open to opportunities

Melissa Mokoena

@melissamokoena

Message

I coordinate office operations, client communication, records, and procurement with accuracy and professionalism.

South Africa

Message

What I'm looking for

I'm looking for an opportunity where I can support smooth office operations, client communication, scheduling, records, and coordination while continuing to grow my communication and administrative skills.

I've supported client communication and day-to-day operations across UDM International, WinMedia, and WOW Care Bears. I bring experience managing calls, maintaining accurate records, and keeping administrative work organised.

At UDM International, I handled high volumes of inbound and outbound client calls, updated CRM information, protected confidential records, and maintained detailed interaction notes. At WinMedia, I conducted daily social media outreach, created Loom presentations, analysed client platforms, and captured outreach data.

I'm currently completing a BA in Communication Science through UNISA, building on my strengths in professional correspondence and interpersonal communication. I work confidently with Microsoft Word, Excel, and Outlook, and communicate fluently in English and Afrikaans.

Experience

Work history, roles, and key accomplishments

Marketing Assistant

WinMedia

Apr 2024 - May 2024 (1 month)

Conducted structured daily client outreach via social media platforms and created professional Loom video presentations for client reporting and proposals.

Social Media Loom Data Capturing Client Outreach

Communications & Procurement

WOW Care Bears

Jan 2021 - Mar 2023 (2 years 2 months)

Created and edited digital and print communication materials. Managed weekly stock purchasing and maintained accurate procurement records.

Procurement Communication Skills Office Administration Record keeping

Call Centre Agent

UDM International

Sep 2024 - Present (2 years 1 month)

Managed high volumes of inbound and outbound client calls while maintaining telephone etiquette. Captured and updated client information accurately on CRM systems and maintained confidential records.

CRM Data Capturing Record keeping Communication Skills Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Arts, Communication Science

Currently completing a BA in Communication Science through UNISA, with a strong foundation in professional correspondence and interpersonal communication.