Melissa Mello

Recruited to lead quality and regulatory readiness efforts during the hospital's reopening phase, focusing on compliance with CMS and CDPH requirements. Assessed existing quality and regulatory infrastructure to identify immediate priorities for reopening readiness and collaborated with leadership to outline a plan for audit preparation and policy review.

Promoted from Manager to Interim Director to lead organization-wide quality, accreditation, and infection prevention functions. Ensured compliance with regulatory standards, strengthened department operations, and supported survey readiness during a leadership transition.

Established Clinical and Quality Compliance Program for California IFP product in adherence to set standards, while ensuring readiness and compliance for entry into California market. Designed comprehensive training materials on quality compliance, empowering teams through engaging group and individual training.

Facilitated collaborative efforts between providers and health plans by deploying custom suite to elevate overall quality improvement compliance and meet HEDIS standards. Offered valuable guidance and support to contracted provider network alongside maintaining adherence to HEDIS measures and providing necessary training to enhance compliance.

Organized management, development, review, and revision of policies and procedures in alignment with directives from DMHC, DHCS, and Knox-Keene, ensuring compliance and regulatory adherence. Implemented and coordinated multiple annual oversight audits, meticulously documenting and reporting audit findings to leadership and relevant authorities such as DMHC and DHCS.

Provided comprehensive oversight of daily operations, leading a diverse team of 50 staff members, providers, and physician's assistants. Organized planning and successful execution of construction project for Visalia, CA expansion Neurosurgery office, ensuring efficient operations and enhanced accessibility for patients.

Progressively advanced through multiple roles over nine years, gaining experience across clinical operations, quality measurement, and administrative systems. Built a foundation in data analytics, regulatory documentation, and interdisciplinary collaboration that informed future leadership in healthcare performance and compliance.

Grade: 4.0 GPA

Activities and societies: President’s List, Every eligible quarter throughout the program

Achieved President’s List every eligible quarter throughout the program, demonstrating consistent academic excellence. Graduated with a perfect GPA of 4.0, reflecting strong dedication and mastery of public health principles.

Focused on education within the health administration curriculum, gaining specialized knowledge in training and development in healthcare settings. Developed skills in managing health organizations with an emphasis on educational strategies.

Concentrated on Emergency Health Care Management, acquiring foundational knowledge in health administration and emergency response protocols. Prepared for roles requiring quick decision-making and effective management in critical healthcare situations.