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Melissa Boudens

@melissaboudens

Enrolment Services Associate at Niagara College, guiding students through registration and financial onboarding with clear, actionable information.

Canada

Message

At Niagara College, I’m the primary point of contact for new students, guiding them through registration and financial onboarding. I use PeopleSoft to maintain accurate records and track follow-up needs.

At Trillium College, I developed personalized financial plans and maintained engagement throughout the student lifecycle. I also managed deadlines for financial reporting and application processing.

At Mohawk College, I secured 12 corporate partnerships for the Alumni Benefit Program and coordinated the Alumni Speaker Program. I’ve also supported fundraising programs, campus events, and volunteer coordination.

Experience

Work history, roles, and key accomplishments

Current

Enrolment Services Associate

Current

Niagara College

Jan 2022 - Present (4 years 9 months)

Act as the primary point of contact for new students, guiding them through registration and financial onboarding processes. Utilize PeopleSoft to maintain accurate records and manage professional correspondence.

Peoplesoft Customer Service Communication Skills Record keeping Data Integrity

Student Financial Planner

Trillium College

Jan 2018 - Dec 2022 (4 years 11 months)

Developed personalized financial plans and managed multiple deadlines for financial reporting and application processing with high attention to detail.

Financial Planning Deadline Management Attention To Detail

Student & Alumni Engagement Assistant

Mohawk College

Jan 2017 - Dec 2018 (1 year 11 months)

Researched and secured 12 new corporate partnerships to enhance the Alumni Benefit Program. Coordinated the Alumni Speaker Program and led onsite support for flagship events.

Partnership Development Event Coordination Raiser's Edge Database Management

Administrative Assistant

Studentcare at Mohawk College

Jan 2015 - Dec 2017 (2 years 11 months)

Used CRM tools to document member cases and follow up on insurance activity, ensuring 100% resolution for health plan holders. Partnered with external vendors to coordinate service delivery.

CRM Customer Service Vendor Management Insurance

Events & Volunteer Coordinator

Mohawk College

Jan 2011 - Dec 2015 (4 years 11 months)

Served as operational lead for annual fundraising programs and recruited, scheduled, and supervised student volunteers for campus-wide events. Managed social media outlets to drive event registration.

Event Planning Volunteer Management Social Media Fundraising