Open to opportunities

Melanie Guzman

@melanieguzman

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Detail-oriented Medical Assistant with a passion for patient care.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my patient care skills in a supportive team environment, with opportunities for growth and development.

I am a detail-oriented and experienced Medical Assistant with a proven history of excellence in patient care, team leadership, and healthcare operations. My skills include training staff, optimizing workflows, and maintaining accuracy while utilizing patient care software and administrative systems. I am known for delivering compassionate, high-quality service and fostering strong patient relationships.

Throughout my career, I have successfully conducted patient intake, managed front desk operations, and assisted in various medical procedures. My experience at Mazen Mahjoub Cardiology allowed me to train new medical assistants, ensuring high-quality performance and adherence to protocol-guided practices. I thrive in dynamic environments and am eager to contribute my skills to a healthcare-focused role.

Experience

Work history, roles, and key accomplishments

Warehouse Associate

Advance Auto Parts

Sep 2024 - Jul 2025 (10 months)

Received, inspected, and documented incoming shipments. Organized and maintained inventory per company standards. Operated forklifts and equipment to safely transport materials.

Inventory Management

Medical Assistant

Mazen Mahjoub Cardiology

Jul 2023 - Sep 2024 (1 year 2 months)

Conducted patient intake, vitals, charting, insurance verification, pre-authorizations and claims reimbursement. Assisted nuclear technicians with procedures such as chemical and regular stress tests and IV's. Trained new MAs ensuring high quality performance and protocol guided practices.

Patient Care Claims Processing Venipuncture Training Insurance Verification

OS&D and QC Lead/Supervisor

BJ's Wholesale Club

Jul 2019 - Jul 2023 (4 years)

Ensured team audits and quality standards met policy guidelines. Used SAP and internal systems to resolve shipping/receiving issues. Created reports and maintained Excel-based logs.

SAP Microsoft Excel Quality Assurance Loss Prevention Team Leadership Training Reporting Logistics

Dispatcher/Scheduler

BJ's Wholesale Club

Jul 2019 - Jul 2023 (4 years)

Scheduled deliveries and coordinated dock traffic (live loads/drop-offs). Managed check-ins/outs and processed bills of lading. Handled reworking and cross-docking.

Scheduling Dispatching Logistics Coordination Bill Of Lading Processing Cross Docking Warehouse operations

Education

Degrees, certifications, and relevant coursework

Ross Medical Education Center

Medical Assistant Certiﬁcate, Medical Assisting

Completed a comprehensive program to become a certified Medical Assistant. Gained expertise in patient care, administrative tasks, and clinical procedures relevant to the healthcare industry.