Mehrin Fadia

Improved data quality and operational reliability by migrating and transforming enterprise data, optimizing SQL queries, and resolving ETL issues. Developed interactive Power BI dashboards and parameterized SSRS reports that reduced forecasting time by 35%.

Managed Active Directory, Exchange Server, and IPFX to ensure secure access and resolved Level 2 issues. Automated data validation processes using SQL and Python, reducing manual labor by 20 hours weekly.

Resolved Level 2 and Level 3 application issues across multiple support channels, ensuring service continuity and enhanced SLA performance. Managed complex Microsoft Dynamics 365 issues and optimized MSSQL databases.

Maintained business continuity by resolving IT and application issues, ensuring operational laptops, desktops, mobiles, and peripherals. Enhanced user readiness and security through device provisioning and access management.

Supported high service standards in a fast-paced customer environment. Resolved customer queries and complaints efficiently and professionally.

Restored client desktop functionality by resolving hardware and software issues through phone and remote support. Improved client use of assistive technology by providing practical guidance and support.

Shaped a bank-wide queue management solution by capturing business and customer requirements. Delivered an Intelligent Queue Management System using MATLAB, Java, and MySQL.

Completed a Postgraduate Diploma in Electronics and Computer Engineering at Massey University in 2013.

Partially completed the MCSE Microsoft Certified Systems Engineer certification at Joskos IT in 2010.

Earned a Bachelor of Science in Computer Science from North South University from 2000 to 2004, equivalent to a British Bachelor's degree.