Open to opportunities

Meghna Biswas

@meghnabiswas

Message

Software testing and L2 application support engineer skilled in Python Selenium automation and incident resolution.

India

Message

What I'm looking for

I seek roles leveraging automation and application support skills in collaborative Agile teams, where I can improve test coverage, streamline CI/CD, and advance cloud capabilities.

I am a software testing professional with over four years of experience spanning manual testing, automation with Python Selenium (Pytest), and L2 application support for banking clients. I have built end-to-end automation frameworks, integrated tests into Jenkins CI, and routinely collaborated with Agile teams to design and execute test plans, track defects in Jira, and improve release quality.

In support roles I managed multiple enterprise applications, handled L2/L3 incidents via ServiceNow, and used tools like Splunk, Guardicore, Geneos, and Tanium to troubleshoot connectivity, OS, and database issues. I hold Google Cloud certifications and have delivered measurable improvements through test automation, root-cause analysis, and continuous process enhancement.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

HCL Technologies

May 2022 - Present (3 years 8 months)

Managed and supported seven legal applications for a multinational investment bank, resolving connectivity, OS, and DB issues and handling L2/L3 incidents via ServiceNow to improve system reliability. Produced audit reports, fixed DB encryption issues, assisted in releases/upgrades, and monitored agents and configurations with Tanium.

Application Support ServiceNow Splunk Guardicore Tanium Incident Management

Software Engineer

Phian Infotech Pvt. Ltd.

Aug 2020 - Dec 2021 (1 year 4 months)

Contributed to an online food delivery application by designing and executing functional, regression, integration, and cross-browser tests, improving release quality and defect resolution speed. Created test plans from user stories, logged defects in Jira, and performed root cause analysis to refine test cases.