Meera Nair
@meeranair2
Major Incident Manager at Walmart Global Tech, restoring critical retail and distribution services and automating incident response.
IndiaWhat I'm looking for
At Walmart Global Tech, I manage end-to-end incidents affecting retail stores and distribution centres, helping restore critical services such as registers, pharmacy applications, and store infrastructure. I monitor production with Grafana, Prometheus, and OpenObserve, and manage incident tracking and documentation in ServiceNow.
At Danfoss, I led the rollout of an intelligent major incident management solution using Azure Logic Apps integrated with ServiceNow, and supported AI-driven root cause analysis across IT and manufacturing systems. Earlier, at Cognizant Technology Solutions, working for Capital One Bank, I managed critical incidents and coordinated post-incident reviews.
Experience
Work history, roles, and key accomplishments
Managed end-to-end incident resolution across retail stores and distribution centres, ensuring availability of critical services including POS/registers, fuel pumps, pharmacy applications, and store infrastructure. Monitored production environments using Grafana, Prometheus, and OpenObserve, issuing proactive pre-alerts to help prevent service disruptions.
Led end-to-end Major Incident Management (MIM) ensuring swift resolution of critical IT incidents. Coordinated global cross-functional teams across infrastructure, application support, and business stakeholders to restore services within strict SLA timelines.
Managed critical incidents per month, ensuring timely resolution and minimal business impact. Led cross-functional teams to identify root causes and implement corrective actions, reducing recurring incidents.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Master of Business Administration, Human Resource Management
2021 - 2023
Pursued a Master of Business Administration in Human Resource Management, focusing on HR strategy and organizational development.
VLB Janakiammal College of Arts & Science
Bachelor of Business Administration, Business Administration with Computer Application
2016 - 2019
Completed a Bachelor of Business Administration with Computer Application, gaining foundational knowledge in business and computer applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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