Md Saroar Jahan
@mdsaroarjahan
IT trainer at Technical Training Centre Gangachara who trained learners in computer operation and IT support services.
BangladeshWhat I'm looking for
At Technical Training Centre Gangachara, I delivered training and assessments in computer operation and IT support services. I was recognized as Best Trainer/Instructor of Computer Operation (ICT).
With ASSET Project, I communicated with industry contacts about skilled workers’ requirements and followed up on career growth and income ratios.
At Steadfast Courier Ltd., I developed the skills of freshers and newly joined employees as a Training Instructor/Mentor.
I also handled customer requests and provided phone support as a CSO at Genex infosys Limited. My training includes CBT&A Level 4 (Pedagogy) and Computer Operation Skill Level 3 certifications from NSDA.
Experience
Work history, roles, and key accomplishments
Lead Trainer/ Instructor
Technical Training Centre Gangachara
May 2024 - May 2026 (2 years)
Provided computer operation and IT support services related training and assessment.
Job Placement Officer JPO
ASSET Project
May 2024 - Apr 2026 (1 year 11 months)
Communicated with industry to provide skilled workers as per demand, and followed up on career growth and income ratios to the national economy.
Training Instructors/ Mentor
Steadfast Courier Ltd.
Jul 2022 - Mar 2024 (1 year 8 months)
Developed the skills of fresher and newly joined employees in the company.
CSO
Genex Infosys Limited
Oct 2018 - Jan 2020 (1 year 3 months)
Handled customers and achieved their satisfaction by providing proper service over the phone, maintaining customer requisitions, and meeting KPI and AHT.
Education
Degrees, certifications, and relevant coursework
Image Polytechnic Institute Rangpur
CBT&A Level 4, CBT&A Methodology
2025 - 2025
Completed CBT&A Level 4 training in 2025, covering topics such as working effectively within the Bangladesh TVET sector, conducting training needs analysis, developing competency-based training curriculum, and more.
National Skills Development Authority (NSDA)
National Skill Certificate Level 3, Computer Operation
2024 - 2024
Completed National Skill Certificate Level 3 in Computer Operation in 2024, covering computer fundamentals, word processing, spreadsheet applications, and more.
Reuters
Digital Journalism, Digital Journalism
2023 - 2023
Completed a Digital Journalism course in 2023, sponsored by the Meta Journalism Project.
Rangpur Govt. College
Bachelor of Arts, English
Grade: 2.48 out of 4
Bachelor of Arts in English from Rangpur Govt. College, completed in 2018.
Gangachara Govt. College
HSC, Humanities
Grade: 3.8 out of 5
Higher Secondary Certificate in Humanities from Gangachara Govt. College, completed in 2014.
BCE
Computer Science Training, Database Programming
2014 - 2014
Completed a Computer Science training in Database Programming in 2014.
Gangachara High School
SSC, Humanities
Grade: 4.31 out of 5
Secondary School Certificate in Humanities from Gangachara High School, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
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