MTMay Thazin
@maythazin
Senior telecommunications operations leader specializing in RAN, NOC, cybersecurity and ITIL.
MyanmarWhat I'm looking for
I am a senior telecommunications operations professional with over a decade of experience in RAN engineering, NOC leadership, cybersecurity strategy, and ITIL v4 operations. I have led vendor-managed networks, maintained high availability SLAs, and delivered measurable improvements in MTTR and incident response.
Throughout my career I have implemented governance frameworks, business continuity/COOP plans, and ITIL-based service operations that delivered 99.99%+ uptime and reduced major incident response time by 20%. I have managed cross-functional teams, coordinated complex vendor escalations, and driven continual service improvement through automation and structured training.
I bring hands-on experience with multivendor RAN environments, Palo Alto and cloud security, Oracle Cloud Infrastructure, and practical GenAI applications for operations. I am focused on building resilient operations, aligning delivery to strategic priorities, and improving service quality for Tier-1 and VIP clients.
Experience
Work history, roles, and key accomplishments
Senior Deputy Manager
MPT
Apr 2024 - Present (1 year 9 months)
Implement and oversee network operations management across NOC, RAN and vendor teams, maintaining 99.99%+ uptime and improving incident response time by 20% through ITIL4 processes and automation.
Deputy Manager
MPT
Nov 2020 - Apr 2024 (3 years 5 months)
Led trend and failure analysis in the RAN to reduce MTTR and stabilized recurring issues; aligned processes with ITIL v4 to increase response efficiency by 20% and improved NOC training and governance.
ZCRadio Access Network Engineer
ZTE Corporation
Nov 2019 - Nov 2020 (1 year)
Managed multi-vendor Huawei RAN infrastructure and automated TT generation from critical alarms, driving a 35% reduction in MTTR and maintaining 99.9% network availability under SLA.
HUOperated and maintained Huawei RAN systems, led base station rollouts and RCAs for major incidents, achieving 99.9% availability and reducing MTTR through standardized MOPs and runbooks.
OMSenior Customer Service Executive
Ooredoo Myanmar
Apr 2013 - Mar 2015 (1 year 11 months)
Managed VIP client escalations and service assurance for 50+ cases, launched service guidelines that improved customer satisfaction by 15% and increased VIP retention by 10%.
Education
Degrees, certifications, and relevant coursework
Thanlyin Technological University
Bachelor of Engineering, Electronic and Communications Engineering Technology
2006 - 2010
Bachelor's degree in Electronic and Communications Engineering Technology completed from 2006 to 2010, focusing on telecommunications and electronic systems.
Tech stack
Software and tools used professionally
Availability
Location
MyanmarAuthorized to work in
Job categories
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