mayowa shekoni
@mayowashekoni
I improve customer experience, training quality, talent acquisition, and channel sales for SaaS and e-commerce teams.
NigeriaWhat I'm looking for
At Jumia Nigeria, I've led customer experience, training, quality, recruitment, and project initiatives across high-volume support operations. I oversee call center operations for 100+ agents, delivering coaching and quality programs that improved CSAT, reduced handling time, and raised resolution rates.
I've also built a scalable affiliate program at HCMatrix, increasing subscription revenue and generating qualified leads, while my work at Jumia Food helped raise CSAT from 50% to 92% and NPS from 20% to 70%. I bring hands-on experience in channel sales, talent acquisition, project delivery, analytics, and process improvement.
Experience
Work history, roles, and key accomplishments
Channel Sales Manager
HCMatrix
May 2025 - Nov 2025 (6 months)
Boosted affiliate-driven conversions by 45% in Q2 2025 by onboarding 20+ top-performing partners, optimizing campaign creatives, and rolling out performance-based incentive structures. Built and launched a high-performing affiliate program from the ground up, generating 100+ qualified leads within the first 90 days.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Science, Human Nutrition and Dietetics
2010 - 2014
Grade: Second Class Upper
Graduated with a Second Class Upper degree in Human Nutrition and Dietetics, achieving a CGPA of 4.10.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
github.com/MASHEK2023Salary expectations
Job categories
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