Open to opportunities

MAYANK RANJAN

@mayankranjan

Message

Ambitious customer service adviser with strong communication skills.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my skills in a supportive environment, fostering growth and collaboration.

I am a self-motivated and enthusiastic individual currently pursuing my M.A. in English. My educational background includes a B.A. (Honours) in English from the University of Delhi. I have a strong commitment to personal and professional growth, and I am eager to leverage my skills in a dynamic work environment.

In my recent role as Adviser I in Customer Service at Convergys India Services, I honed my communication and decision-making skills while providing high-quality service to customers. I am adaptable and thrive in challenging situations, always striving to contribute positively to my team and organization.

Experience

Work history, roles, and key accomplishments

Adviser I, Customer Service

Convergys India Services Private Limited

Oct 2023 - May 2024 (7 months)

Provided exceptional customer service as an Adviser I, resolving inquiries and ensuring customer satisfaction. Utilized strong communication skills to assist customers effectively and efficiently.

Customer Service Communication Problem Solving MS Word MS Excel

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Arts, English

Currently pursuing a Master of Arts in English from Indira Gandhi National Open University. This program is enhancing my understanding of advanced literary concepts and critical analysis.

School of Open Learning, University of Delhi

Bachelor of Arts (Honours), English

2021 -

Completed a Bachelor of Arts (Honours) in English from the School of Open Learning, University of Delhi. This degree provided a comprehensive foundation in English literature and language.