Maya Barbour

I’m an Insurance Operations Specialist and Project Analyst with 20+ years of experience driving corporate transformation, underwriting excellence, and operational efficiency in multinational insurance environments. I combine insurance domain expertise with agile delivery to turn complex requirements into measurable outcomes.

In my current role, I architect end-to-end operational workflows, translate them into Business Requirement Documents (BRDs), and lead User Acceptance Testing (UAT) to align business needs with IT execution. I’m also spearheading operational alignment for Solvency II (SII) risk compliance within the underwriting division, partnering with the corporate Risk Department to assess exposure limits.

I’m known for high-impact automation and Lean optimization—reducing claims processing cycles by 30% and automating the Employee Benefits (EB) workflow to eliminate legacy manual errors. I’ve also implemented strict data-validation controls that decreased missing data by 90% and reduced policy misrepresentation while improving underwriting application cycle time from 9 to 6 days.

Earlier in my career, I led day-to-day transaction workflows and policy issuance pipelines as an Operations Supervisor, managing and mentoring a team of 4. I bring a practical, governance-minded approach—bridging risk/regulatory frameworks and SOP/workflow design with change management and enablement to ensure teams adopt improvements successfully.