Open to opportunities

Max Miller

@maxmiller1

Message

Engineering leader building scalable platform teams and infrastructure that cut costs and latency.

United States

Message

What I'm looking for

I seek senior platform or infrastructure leadership roles where I can scale teams, improve reliability and observability, and drive cost and performance optimizations in collaborative, growth-oriented environments.

I am an Engineering Manager with 17+ years building platform and infrastructure teams across startups, growth companies, and Fortune 500 firms, and 13+ years of management experience. I have led teams from 1 to 25+ engineers, delivered major cost and performance wins—reducing latency by 80% and database costs by 85%—and drove high retention and reliability improvements.

My background spans platform architecture, observability, security, and cloud-native infrastructure using Python, Ruby, Go, TypeScript, AWS, Kubernetes, and Terraform. I hold an MBA from the University of Michigan (Ross) and consistently focus on scaling teams, improving operational metrics, and delivering resilient systems for high-traffic services.

Experience

Work history, roles, and key accomplishments

Current

Senior Engineering Manager

Current

Agero, Inc.

Nov 2024 - Present (1 year 3 months)

Led a cross-functional team of 9 on a Ruby/Rails platform handling 10M+ annual requests with 99.99% SLA; built failover systems for Google Maps and Cloudflare and owned architecture, security audits, and authentication systems.

Ruby on Rails Platform Architecture Reliability Engineering API Design Security Auditing Authentication Systems Architecture

Associate Director of Software Engineering

Spring Health

Oct 2023 - Jul 2024 (9 months)

Managed 13 direct reports and 25+ engineers across platform teams; led infrastructure work that reduced latency 80% (1s to 200ms) and delivered 90%+ retention over 3 years.

Platform Engineering Team Leadership Performance Optimization Scalability Observability Retention Strategy Datadog Roadmapping

Senior Software Engineering Manager

Spring Health

Aug 2021 - Oct 2023 (2 years 2 months)

Scaled platform team from 1 to 9 engineers and reduced database costs by 85%; implemented observability with Datadog and improved MTBF from 4 to 37 days.

Scaling Teams Database Optimization Observability Datadog MTBF Platform Engineering AWS

Senior Software Engineering Manager

Better.com

Jan 2021 - Jul 2021 (6 months)

Managed engineering team during hypergrowth, increasing velocity by 30% and optimized PostgreSQL queries for risk metrics yielding a 40% performance improvement.

Engineering Management Velocity Improvement PostgreSQL Query Optimization Performance Tuning Remote Team Management

Software Engineering Manager

Integral

Sep 2019 - Jan 2021 (1 year 4 months)

Built event-driven microservices in Python on AWS Lambda, implementing a serverless architecture that reduced infrastructure costs by 85%.

Python AWS Lambda Serverless Architecture Event Driven Design Microservices Cost Optimization AWS

Founder & CTO

Cloakhire

Jun 2016 - Mar 2020 (3 years 9 months)

Raised $350K seed funding and built a B2B SaaS platform from concept to MVP as Founder & CTO.

Fundraising B2B SaaS Product Development Technical Strategy Remote Team Leadership

Lead Developer

ViewTurn

Dec 2014 - May 2016 (1 year 5 months)

Led development of an ATS for the legal industry, architecting an AWS/React scalable SaaS solution serving thousands of users with high availability.

AWS React High Availability Scalability ATS

Director of Quality Assurance

Chronotrack Systems

Jul 2013 - Nov 2014 (1 year 4 months)

Established a QA team of 4 and built an automated test suite with comprehensive coverage; developed security testing framework and identity/authentication flow tests.

Test Automation Security Testing Testing Frameworks Team Building