MUMatthew Uhlman
@matthewuhlman
A knowledgeable, skill-based, highly customer-focused individual with over 25 years of experience.
CanadaWhat I'm looking for
I am a dedicated customer service professional with over 25 years of experience in software development, hardware design, and customer service. My proven ability to resolve customer inquiries efficiently has consistently enhanced satisfaction and maintained strong customer relationships. I excel in utilizing various communication channels, including face-to-face, phone, and online, to provide exceptional service.
Throughout my career, I have held various roles that have honed my skills in customer support, communication, and problem-solving. At Wal-Mart Canada, I assisted customers with product inquiries and checkout processes, achieving high satisfaction ratings. My experience as a Hardware Engineer at Nortel Networks allowed me to design telecommunications hardware and collaborate with cross-functional teams to troubleshoot issues, achieving product development and sales goals.
Experience
Work history, roles, and key accomplishments
WCCustomer Service Associate
Wal-Mart Canada
Dec 2010 - Present (14 years 6 months)
Assisted customers with product inquiries, checkout processes, and issue resolution, consistently achieving high satisfaction ratings. Maintained and organized inventory, ensuring product availability and accurate merchandising. Optimized self-checkout efficiency, reducing average wait times.
ACSales Representative
American Income Life Insurance Company
Jun 2010 - Nov 2010 (5 months)
Analyzed client needs to offer tailored life, accident, and sickness insurance solutions, increasing policy adoption. Conducted after-sales follow-ups, resulting in client retention. Delivered presentations to union members and associations, successfully expanding client
base.
PMNatural Living Associate
Planet Organic Market
Sep 2008 - Oct 2009 (1 year 1 month)
Advised customers on health and natural product selections, increasing departmental sales. Improved inventory management processes, reducing stock discrepancies.
NNHardware Engineer
Nortel Networks
Jun 1998 - Nov 2003 (5 years 5 months)
Designed and supported telecommunications hardware, achieving product development and sales goals. Authored comprehensive technical documentation to streamline hardware development processes. Collaborated with cross-functional teams to troubleshoot and resolve hardware issues,
reducing downtime and increasing product reliability.
Education
Degrees, certifications, and relevant coursework
Business Career College
Life License Qualification, Business
2010 - 2010
Completed the Life License Qualification Program, preparing for a career in the insurance industry.
SPSAIT Polytechnic
AutoCAD Certification, Engineering
2009 - 2009
Completed the AutoCAD Levels 1, 2 & 3 Program, gaining skills in computer-aided design.
MNMemorial University of Newfoundland
Bachelor of Electrical Engineering, Electrical Engineering
1992 - 1998
Earned a Bachelor of Electrical Engineering, focusing on telecommunications and hardware design.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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