Isaiah Witcher

As an IT Support Specialist with over 9 years of experience, I pride myself on delivering exceptional technical support in enterprise environments. My journey has been marked by a commitment to building strong relationships with stakeholders and ensuring user satisfaction through proactive service and effective communication. I have a proven track record of collaborating cross-functionally, analyzing support trends, and educating users, which translates into high-performing customer success management.

Currently, I serve as a Tier 4 IT Support & Client Success Liaison at Collins Aerospace, where I deliver white-glove support to over 1,000 users. My role involves acting as the final escalation point for technical issues, leading onboarding sessions for new hires, and coordinating with product and infrastructure teams to implement process improvements. I take pride in maintaining performance metrics and resolution trends, enabling data-driven success tracking and ensuring smooth transitions during major upgrades.

Previously, I worked as a Technical Support Analyst at Procter & Gamble, where I supported over 1,200 devices and users, including executives. My experience includes participating in cross-functional projects, bridging the gap between technical and non-technical users, and monitoring inventory to meet company standards. I am passionate about leveraging my skills to enhance user experiences and drive organizational success.