MIMatthew Ianacci
@matthewianacci
Detail-oriented routing and dispatch professional with logistics expertise.
United StatesWhat I'm looking for
I am a detail-oriented routing and dispatch professional with over 6 years of experience in optimizing logistics operations. My career has been marked by a commitment to improving delivery efficiency and ensuring high standards of customer service. I have a proven ability to quickly adapt to new technologies and manage high-pressure situations, resolving complex routing issues with cost-effective solutions.
In my role as a Routing Specialist at South East Independent Delivery Services, I designed and managed efficient routing schedules that optimized delivery time and fuel use. I collaborated with service teams to streamline last-mile delivery processes, significantly reducing logistical delays. My experience as a Dispatcher further honed my skills in communication and conflict resolution, where I acted as a liaison between drivers and customers, ensuring smooth operations and exceptional service.
Experience
Work history, roles, and key accomplishments
Routing Specialist
South East Independent Delivery Services
Jan 2019 - May 2025 (6 years 4 months)
Designed and managed efficient routing schedules to optimize delivery time, fuel use, and service reliability. Leveraged routing software and mapping tools to coordinate hundreds of deliveries weekly, collaborating with service teams to streamline last-mile delivery processes. Maintained accurate digital documentation and ensured compliance with internal delivery standards using Microsoft Office t
Dispatcher
South East Independent Delivery Services
Sep 2018 - Dec 2019 (1 year 3 months)
Acted as a liaison between drivers and customers, coordinating real-time updates and resolving issues to ensure efficient communication and support. Managed incoming calls and delivery schedules, proactively addressing scheduling conflicts and route changes. Delivered exceptional customer service and upheld professionalism in high-stress situations to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Polk State College
Bachelor of Science, Criminal Justice
Currently pursuing a Bachelor of Science in Criminal Justice. Expected to graduate in Spring 2027, with enrollment beginning in Fall 2025.
Polk State College
Associate of Arts, Liberal Arts
Graduated with an Associate of Arts in Liberal Arts in May 2020. This program provided a broad foundation in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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