Matthew IanacciMI
Open to opportunities

Matthew Ianacci

@matthewianacci

Detail-oriented routing and dispatch professional with logistics expertise.

United States

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in logistics.

I am a detail-oriented routing and dispatch professional with over 6 years of experience in optimizing logistics operations. My career has been marked by a commitment to improving delivery efficiency and ensuring high standards of customer service. I have a proven ability to quickly adapt to new technologies and manage high-pressure situations, resolving complex routing issues with cost-effective solutions.

In my role as a Routing Specialist at South East Independent Delivery Services, I designed and managed efficient routing schedules that optimized delivery time and fuel use. I collaborated with service teams to streamline last-mile delivery processes, significantly reducing logistical delays. My experience as a Dispatcher further honed my skills in communication and conflict resolution, where I acted as a liaison between drivers and customers, ensuring smooth operations and exceptional service.

Experience

Work history, roles, and key accomplishments

SS

Routing Specialist

South East Independent Delivery Services

Jan 2019 - May 2025 (6 years 4 months)

Designed and managed efficient routing schedules to optimize delivery time, fuel use, and service reliability. Leveraged routing software and mapping tools to coordinate hundreds of deliveries weekly, collaborating with service teams to streamline last-mile delivery processes. Maintained accurate digital documentation and ensured compliance with internal delivery standards using Microsoft Office t

SS

Dispatcher

South East Independent Delivery Services

Sep 2018 - Dec 2019 (1 year 3 months)

Acted as a liaison between drivers and customers, coordinating real-time updates and resolving issues to ensure efficient communication and support. Managed incoming calls and delivery schedules, proactively addressing scheduling conflicts and route changes. Delivered exceptional customer service and upheld professionalism in high-stress situations to ensure smooth operations.

Education

Degrees, certifications, and relevant coursework

PC

Polk State College

Bachelor of Science, Criminal Justice

Currently pursuing a Bachelor of Science in Criminal Justice. Expected to graduate in Spring 2027, with enrollment beginning in Fall 2025.

PC

Polk State College

Associate of Arts, Liberal Arts

Graduated with an Associate of Arts in Liberal Arts in May 2020. This program provided a broad foundation in various subjects.

Tech stack

Software and tools used professionally

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Matthew Ianacci - Routing Specialist - South East Independent Delivery Services | Himalayas