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Open to opportunities

Matthew Hampton

@matthewhampton

I build trusted client relationships and resolve complex support needs with empathy.

Guatemala
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What I'm looking for

I'm looking for a client support or client relations role where I can build trusted relationships, solve operational needs, communicate professionally, and apply my experience with remote work, AI-powered tools, and accurate documentation.

I've spent more than 19 years supporting clients, families, and organizations in high-responsibility environments where empathy, confidentiality, accuracy, and problem-solving matter.

Most recently, at CLOUDIT, I connected with U.S. accounting firms to understand operational needs and introduce AI-powered accounting and staffing solutions for bookkeeping, tax preparation, and back-office operations. I built professional relationships with CEOs and communicated ways to increase capacity while maintaining U.S. accounting standards.

At Asher's Chocolate Co., I ensured orders were completed accurately and shipped on time, communicated with customers to resolve issues, and maintained quality-control standards.

Earlier, I conducted child protective-services investigations, prepared court documentation, collaborated with law enforcement and legal professionals, and provided individual, group, and family counseling in residential settings. I bring a calm, professional approach to sensitive conversations, client support, and complex documentation.

Experience

Work history, roles, and key accomplishments

CL

Marketing and Sales Specialist

Cloudit

Dec 2025 - Jul 2026 (7 months)

Connected with U.S. accounting firms to introduce AI-powered accounting and staffing solutions, building relationships with CEOs to identify needs and support operational efficiency.

PS

Social Worker II – Child Protective Services

Prince William County Department of Social Services

Apr 2009 - May 2020 (11 years 1 month)

Conducted sensitive interviews and investigations, managed difficult cases, prepared court documents, and collaborated with law enforcement and professionals.

PH

Program Therapist / Residential Counselor

Prince William County Group Homes

Jan 2004 - Feb 2009 (5 years 1 month)

Led therapeutic counseling sessions, developed service plans, mentored youth, and maintained professional relationships with legal and educational professionals.

Education

Degrees, certifications, and relevant coursework

Pensacola Christian College logoPC

Pensacola Christian College

Bachelor of Science, Psychology

1996 - 2001

Bachelor of Science degree with studies in Psychology, Criminology, Counseling, Criminal Law, Government, and Political Science.

Tech stack

Software and tools used professionally

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