Open to opportunities

Matthew Grondein

@matthewgrondein

Message

Driven software engineering student with strong customer service skills.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities and allows me to apply my tech skills while supporting my studies.

I am a 21-year-old driven and tech-savvy individual currently studying Software Engineering through Udemy. My journey in the hospitality industry has equipped me with valuable skills, including communication, customer service, and administrative expertise. Over the course of a year, I was promoted twice, demonstrating my ability to excel in high-pressure environments.

My proficiency with technology and digital tools complements my strong work ethic. I am eager to transition into a role that allows me to grow and contribute while also supporting my studies in software engineering. I am open to immediate opportunities and willing to undergo shadow training to prove my capabilities.

Experience

Work history, roles, and key accomplishments

Reservations and Sales Assistant

Blaauwberg Beach Hotel

Jan 2023 - Dec 2023 (11 months)

Managed reservations and sales, ensuring high occupancy rates and guest satisfaction. Handled switchboard operations and multi-line telephone systems efficiently.

MICROS POS System Opera PMS Micros POS System Microsoft Office Suite

Sales Assistant

Blaauwberg Beach Hotel

Jan 2023 - Dec 2023 (11 months)

Assisted with sales activities and administrative paperwork. Provided concierge support and handled document processing.

Sales Administrative Documentation

Service Sales Coordinator

Blaauwberg Beach Hotel

Jan 2023 - Dec 2023 (11 months)

Coordinated service sales and acted as a hospitality sales liaison. Managed guest check-ins and check-outs, including walk-in guests.

Guest Check Ins And Check Outs Payment Processing Negotiation

Education

Degrees, certifications, and relevant coursework

Udemy

Certificate, Software Engineering

Currently studying Software Engineering through Udemy, focusing on foundational concepts and practical application. This self-paced program is enhancing my technical skills and preparing me for a career in software development.