Mathew Makau
@mathewmakau
IT support technician and transcription specialist delivering accurate, timely technical and captioning solutions.
KenyaWhat I'm looking for
I am an IT Support Technician and experienced transcription professional with hands-on exposure to hardware, networking, and end-user support from my tenure at Milimani Law Courts and remote work with TranscriptionStaff.com.
As a transcriber, proofreader and captioner, I produce precise transcripts and accessible captions, apply legal and medical terminology accurately, and have trained junior transcribers while using speech-to-text and specialized software to improve quality and speed.
I am detail-oriented, adaptable, and skilled at multitasking under pressure, combining strong communication and customer-service abilities with practical IT troubleshooting and system maintenance expertise.
Experience
Work history, roles, and key accomplishments
Captioner
TranscriptionStaff.com
Aug 2022 - Present (3 years 7 months)
Created and synchronized captions for video content to meet accessibility standards, formatted captions per client requirements, and performed quality checks to ensure accuracy and compliance.
Transcriber
TranscriptionStaff.com
Aug 2022 - Present (3 years 7 months)
Converted audio and video recordings into accurate, timely transcripts and captions, applied medical and legal terminology, and trained junior transcribers to improve quality and turnaround.
Proofreader
TranscriptionStaff.com
Aug 2022 - Present (3 years 7 months)
Reviewed and corrected manuscripts and transcripts for grammar, punctuation, and consistency, enforced style guides, and collaborated with authors and editors to ensure content accuracy.
IT Technician
Milimani Law Courts
Jan 2023 - May 2023 (4 months)
Installed and configured hardware and software, performed network troubleshooting and maintenance, and provided technical support to users, resolving IT issues to maintain court operations.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Information Technology, Information Technology
2019 -
Pursuing a Bachelor's degree in Information Technology with expected graduation in 2024; coursework focused on core IT principles and practical applications.
Transcription Certification Institute
Certification in General Transcription, Transcription
2023 - 2023
Completed a General Transcription course from June to October 2023 focused on transcription skills and standards.
Wantech Computer College
Certificate in Computer Applications, Computer Applications
2019 - 2019
Grade: Distinction
Completed a Certificate in Computer Applications with Distinction in 2019.
Kiranga High School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2018
Grade: C+
Completed Kenya Certificate of Secondary Education with a mean grade of C+ in 2018.
Bishop Dunne Academy
Kenya Certificate of Primary Education, Primary Education
2003 - 2013
Grade: 359 marks
Completed the Kenya Certificate of Primary Education with total marks of 359.
Availability
Location
KenyaAuthorized to work in
Job categories
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