Mateo Garay
@mateogaray
UX/UI Designer en banca digital: research, flujos y validación con impacto medible | Máster en UX | Inglés C1 | Abierto a remoto
EcuadorWhat I'm looking for
Diseñador UX/UI con experiencia en el sector financiero, liderando el ciclo completo de producto digital — discovery,
investigación, diseño de flujos, prototipado, validación, handoff y medición de impacto. Historial comprobado de mejora de
indicadores clave: reducción de un 50% en casos de soporte, incrementos de hasta 31 puntos en éxito de tareas de usabilidad, y
rediseño de más de 100 flujos digitales y presenciales. Combino investigación centrada en el usuario, objetivos de negocio y
viabilidad técnica para entregar experiencias medibles, colaborando de forma multidisciplinaria con Producto, Desarrollo, Datos,
Operaciones, Legal y Riesgos bajo metodologías ágiles.
Experience
Work history, roles, and key accomplishments
UX Designer
Banco Guayaquil
Mar 2025 - Present (1 year 7 months)
Designs and evolves end-to-end digital products, collaborating with cross-functional teams. Redesigned information architecture for 18 card types, reducing CRM cases by 50%, and led redesign of 141 in-person agency flows.
Diseñador Gráfico y Consultor UX
Casa de la Música
Jun 2025 - Mar 2026 (9 months)
Designed graphic pieces for concerts and managed social media content. Led a comprehensive website redesign as a Master's project, improving task success from 63% to 94% through user validation.
Practicante de Diseño Gráfico y Fotografía E-commerce
Colour Republic
May 2024 - May 2025 (1 year)
Performed product photo retouching and editing for e-commerce channels and developed a digital catalog for corporate buyers and retail chains in the United States. Continued as a freelance retoucher after the internship.
Education
Degrees, certifications, and relevant coursework
Universidad Internacional de La Rioja
Máster Universitario en Diseño de Experiencia de Usuario, User Experience Design
Pursuing a Master's degree in User Experience Design, with expected completion in November 2025.
Universidad San Francisco de Quito
Licenciatura en Diseño Gráfico Comunicacional, Graphic Design
Completed a Bachelor's degree in Graphic Design, graduating in June 2024.
Universidad San Francisco de Quito
Licenciatura en Producción Musical y Sonora, Music Production and Sound
Completed a Bachelor's degree in Music Production and Sound, graduating in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Salary expectations
Social media
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