Matei Denisa Andreea

Performed high-volume KYC verification and due diligence on customers, reviewed documentation for anomalies and fraud, and escalated high-risk cases to compliance teams.

Analyzed operational and performance datasets to identify trends, built KPI dashboards in Excel and SharePoint, and automated recurring reports to reduce manual work.

Handled 100+ customer requests per day via Salesforce, prioritized tickets by urgency, and resolved issues efficiently while maintaining high satisfaction.

Conducted financial needs assessments, designed diversified long-term portfolios, and monitored performance to support sustainable financial planning.

Activities and societies: Specialized in SQL, relational databases, and quantitative data analysis; applied Python for data cleaning and transformation; performed statistical analysis using JASP and E-Views; built interactive dashboards in Power BI; conducted NLP and sentiment analysis on TikTok comments.

Master's degree in Complex Data Analysis with specialization in SQL, relational databases, and quantitative data analysis. Applied Python for data cleaning and exploratory analysis, and built dashboards in Power BI.

Activities and societies: Relevant coursework: Statistics & Quantitative Data Analysis, Research Methodology, Survey Design, Sampling Techniques, Data Collection & Analysis; worked with quantitative & qualitative research methods; used JASP for statistical analysis and data visualization.

Bachelor's degree in Sociology with coursework in statistics, research methodology, and survey design. Gained experience in quantitative and qualitative research methods and used JASP for statistical analysis.