Open to opportunities

Mary Grace Nucum

@marygracenucum

Message

Housing Case Manager and payroll/underwriting support professional focused on accurate documentation.

Philippines

Message

What I'm looking for

I’m looking for a role where I can manage housing cases end-to-end, support underwriting with accurate document review, and handle payroll or payments responsibly—using clear communication, confidentiality, and fast, organized workflows.

I’m a hardworking, detail-oriented professional with more than five years of experience across administrative work, payroll processing, cash handling, underwriting support, and housing case management. I prepare payroll and cash vouchers, maintain employee records, and process SSS, PhilHealth, Pag-IBIG contributions, and loan payments with a strong focus on accuracy and confidentiality.

As a VA – Housing Case Manager at California Care Coordinators, I conduct weekly and monthly follow-up calls, manage housing applications and case files, and coordinate with internal departments to ensure timely, compliant case handling. I’ve also worked as a VA – Underwriting Strategist supporting document review, compliance with guidelines, and organized underwriting reporting—bringing structured communication, reliable follow-through, and problem-solving to fast-paced environments.

Experience

Work history, roles, and key accomplishments

Housing Case Manager VA

California Care Coordinators

May 2025 - Jan 2026 (8 months)

Conducted weekly and monthly follow-up calls with members and clients, managed housing applications and case files, and updated client documentation and databases. Coordinated with internal departments and provided customer support via email, phone, and virtual communication, including contacting landlords for availability and requirements.

Document Processing Customer Support Confidential Record Handling

Underwriting Strategist VA

California Care Coordinators

Aug 2024 - Apr 2025 (8 months)

Reviewed supporting documents for underwriting processes and assisted in analyzing applications by identifying missing requirements. Ensured compliance with documentation standards, organized underwriting records, and communicated application updates to clients and team members.

Underwriting Support Document Review Compliance With Standards Requirements Verification Records Management File Organization Reporting Data Entry

Payroll Officer & Cashier

Concepcion Holy Cross College, Inc

Mar 2019 - Aug 2024 (5 years 5 months)

Processed employee payroll accurately and supported timely salary release, including preparing cash vouchers and monitoring disbursements and payments. Handled cash collections and drawer balancing, processed government contribution payments (SSS, PhilHealth, and Pag-IBIG), assisted with loan payments and deductions, and maintained confidential employee and transaction records.

Payroll Processing Cash Handling Vouchers SSS PhilHealth Pag IBIG Processing Data Entry Record keeping