Mary Ann Lina

I am a Risk, Fraud, and Payment Operations professional with over 5 years of experience in the iGaming industry, with a strong background in fraud investigation, risk assessment, transaction monitoring, payment operations, KYC, account verification, and customer protection. Throughout my career, I have handled high-volume investigations, reviewed suspicious transactions and account activity, identified fraud patterns, and helped prevent financial losses and fraudulent activities.

In my previous role, I investigated 100+ player accounts daily for potential fraud, bonus abuse, account takeover, multi-accounting, and payment risks. I also reviewed high-value transactions, payment disputes, chargebacks, and account activity while working closely with Compliance, Customer Support, and other teams to resolve cases and manage risks effectively. I developed strong attention to detail and analytical skills through investigating different types of complex cases and making risk-based decisions.

I have also received several performance recognitions, including Top Agent in 2021, Top Agent of the Year in 2022, Leading Colleagues of Greatness in 2023, and Circle of Top Achievers Award in 2024. These achievements reflect my commitment to quality, consistency, teamwork, and meeting performance expectations.

Aside from Risk and Fraud, I have experience with administrative tasks, documentation, case management, data handling, email communication, and coordinating with different teams. I am comfortable learning new systems and processes and can adapt to different work environments.

I am currently interested in opportunities in Risk, Fraud, Payments, Compliance, KYC/AML, Investigations, Operations, and Administrative roles. I am also open to exploring new industries where I can transfer my existing skills and learn new ones. I am particularly interested in remote, hybrid, and back-office positions where I can contribute my analytical, investigative, organizational, and problem-solving skills.

My goal is to join a company where I can continue developing professionally, contribute meaningful results, and build a long-term career while taking on new challenges and responsibilities.