Dina Abdullah
@dinaabdullah
I analyze quality data, audit customer interactions, and drive service improvements.
EgyptWhat I'm looking for
I've analyzed data and metrics at UnifinInc to identify trends, issues, and opportunities to improve processes and products.
My quality assurance work includes conducting audits and evaluations of customer interactions, creating reports, and providing constructive feedback and coaching to support service quality.
I also bring customer service, event coordination, translation, and Spanish instruction experience, with a detail-oriented approach to communication, problem-solving, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Quality Assurance Specialist
UnifinInc
Jan 2022 - Dec 2024 (2 years 11 months)
Analyzed data and metrics to identify trends, issues, and opportunities for improvement in processes and products.
Customer Service Representative
Elevate Holding
Jan 2021 - Dec 2022 (1 year 11 months)
Resolved customer complaints and issues efficiently, maintaining a high level of customer satisfaction.
Event Organizer
Scholarship and Awards Summit
Jan 2020 - Dec 2020 (11 months)
Managed logistics, including venue selection, catering, and audio-visual needs, to create a professional atmosphere.
Event Organizer
Emar Charity
Jan 2017 - Dec 2020 (3 years 11 months)
Planned and coordinated events focused on educational initiatives and resources for children in need.
Event Organizer
Africa Cup of Nations Championship
Jan 2019 - Dec 2019 (11 months)
Planned and coordinated all logistical aspects of the Africa Cup of Nations, ensuring a successful and memorable experience for participants and attendees.
Translator
Mobaret Motargem
Jan 2016 - Dec 2016 (11 months)
Translated written documents and materials from one language to another while maintaining accuracy and context.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Spanish
2016 - 2024
Pursued a Spanish major at Ain Shams University from 2016 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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