Marwa Anwar

• Manage gaming operations and in-game credit recharge workflows, ensuring smooth and efficient order processing.

• Monitor top-up orders, track transaction status, and ensure timely completion of customer requests.

• Resolve delayed or failed recharge cases and perform manual top-ups when required.

• Coordinate with technical teams to investigate and resolve system-related and payment-related

• Managed customer inquiries and complaints, ensuring timely and effective resolution of service-related issues.

• Provided technical assistance and troubleshooting support to help customers resolve product and service issues.

• Investigated customer concerns, followed up on pending cases, and ensured appropriate resolution.

• Coordinated with relevant teams to escalate complex issues and impro

- Created electrical drawings for lighting, power, AC, low current, and fire alarm systems.
- Collaborated with engineers to ensure accuracy.
- Developed strong understanding of Revit workflows.
- Interpreted complex layout plans into precise technical drawings.

- Achieved high customer satisfaction through efficient issue resolution.
- Handled inquiries and complaints professionally.
- Provided technical assistance and guided users.
- Supported and trained new team members.

• Supported customers with inquiries related to the Smiles loyalty program, account services, and customer concerns.

• Investigated customer issues, identified appropriate solutions, and followed up on unresolved cases.

• Handled escalated customer complaints while maintaining service quality and professional communication.

• Assisted customers with program-related information, benefits, and se

- Consistently ranked as a top achiever supporting the Smiles program.
- Managed escalated cases effectively.
- Mentored new hires and improved team workflows.

• Supported back-office operations by handling customer requests, reviewing case details, and maintaining accurate records.

• Coordinated with internal teams to investigate reported issues and ensure timely follow-up.

• Monitored pending cases and supported efficient case resolution in accordance with internal procedures.

• Documented customer issues, actions taken, and case outcomes to maintai

- Supported Shahid platform users and resolved issues.
- Coordinated with departments to improve workflow efficiency.
- Enhanced internal documentation and training materials.

• Gained practical exposure to administrative and financial operations within a government organization.

• Assisted with organizing documents and maintaining records in accordance with internal procedures.

• Supported routine administrative tasks and learned the importance of accuracy, confidentiality, and compliance.

• Developed an understanding of professional workflows, documentation practic

• Gained practical exposure to banking operations, customer service procedures, and the daily activities of a banking environment.

• Learned about banking products, customer inquiries, and standard service procedures.

• Supported assigned administrative tasks and developed an understanding of documentation accuracy and professional standards.

• Built foundational knowledge of banking operations

GPA: Excellent