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Martins UGORJI

@martinsugorji

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Founder and trainer delivering virtual assistance, support, and sales skills.

Zimbabwe

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What I'm looking for

I’m looking to support customers and teams remotely—owning email and calendar workflows, scheduling appointments, providing technical support, and driving technical sales with clear communication and consistent follow-up.

I’m Ugorji Martins Ugochukwu, a Founder/Trainer focused on practical virtual assistance, customer support, and revenue-driving communication. I completed “In-Demand IT Skills Training” with a strong emphasis on service, troubleshooting, and sales enablement.

My training covered Customer Service, Technical Support, and Technical Sales, alongside core back-office strengths like Email Management, Account Management, and appointment workflows. I’m comfortable handling Continuous Improvement and Support while keeping responses organized and customer-focused.

I also bring lead generation and outreach skills through Telemarketing, Cold Calling/Warm Calls, and Lead Generation, supported by WorkFlow Automation, Calendar Management, and Appointment Settings and Scheduling. I’m ready to contribute through remote-ready tools and platforms such as Upwork and other Remote Platforms.

Experience

Work history, roles, and key accomplishments

In-Demand IT Skills Certificate

Dsupport Community Of Completion

Dec 2025 - Present (7 months)

Completed the In-Demand IT Skills Training certificate through Dsupport Community Of Completion, covering virtual assistance, customer service, technical support, and related remote service skills.

Virtual Assistance Customer Service Technical Support Technical Sales Telemarketing Email Marketing Lead Generation Email Management Account Management Workflow Automation Calendar Management Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

DSupport Community of Completion

Certificate (In-Demand IT Skills Training), Virtual Assistance / Customer Service & Technical Support

Activities and societies: Virtual Assistance, Customer Service, Technical Support, Technical Sales, Telemarketing, Email/Account Management, Workflow Automation, Calendar Management, Cold/Warm Calls, Lead Generation, Workflows/Tools, Project Management Tools, Telehealth & Credentialing, CRM, Remote platforms (Upwork), Appointment Settings/Scheduling.

Completed an in-demand IT skills training certificate through DSupport Community of Completion. Covered customer service, technical support, technical sales, and multiple remote-work and administration tools.